{props.children}
}\r\n {(props.size === 'h2' || !props.size) && (\r\n{props.children}
\r\n )}\r\n {props.size === 'h3' &&{props.children}
}\r\n {props.size === 'h4' &&{props.children}
}\r\n {props.size === 'h5' &&{props.children}
}\r\nContact Us
\r\n {this.props.children}\r\n\r\n Dwellant: Your complete in-the-cloud Property\r\n
Management Platform\r\n
\r\n \r\n Dwellant’s cloud-based platform\r\n will revolutionise how you deliver high volume property management\r\n services to your customers.\r\n
\r\n \r\nSeamlessly integrate with your existing software
\r\nWhatever your accounting package, we can integrate with it.
\r\n\r\n Property Solutions to Suit{\" \"}\r\n Your Company's Needs.\r\n
\r\nManage property efficiently with Dwellant
\r\n\r\n Dwellant is a state-of-the-art tool specially crafted to ease\r\n communication between managing agents and residents, simplify\r\n task management and solve problems that occur when managing a\r\n building.\r\n
\r\n\r\n Connecting Everyone\r\n
\r\n\r\n The Dwellant experience has been designed to bring everyone\r\n together. Residents can explore an interactive community,\r\n raise maintenance requests, access resident guides, personal\r\n documents and finances, using fully branded building portals.\r\n
\r\n
\r\n Property Managers and On-Site Teams can seamlessly share tasks\r\n and updates, raise and manage work orders and interact with\r\n contractors, all while providing transparent, relevant and\r\n instant communications and updates to everyone involved.\r\n
\r\n Intelligent Invoice Processing\r\n
\r\n\r\n Take the hassle out of invoicing using our intelligent invoice\r\n processing tools. Using AI technology, supplier invoices can\r\n be auto-approved and fed directly into your accounting package\r\n for payment.\r\n
\r\n
\r\n When suppliers upload their invoice directly into the property\r\n managers workflow, the Dwellant app will automatically pair\r\n invoices to original work orders while checking set\r\n tolerances, watching expected amounts and auto-flagging\r\n exceptions to the Property Manager. No data entry. No paper.\r\n No lost invoices!\r\n
\r\n Simple and Effective{\" \"}\r\n Task Management\r\n
\r\n\r\n Our management dashboard allows you to manage resident\r\n requests, instantly raise work orders and quotations, manage\r\n contractors, and communicate with residents. Use Dwellant to\r\n keep an eye on planned maintenance, schedule major works and\r\n automatically check Section 20 expenditure limits. Fully\r\n cloud-based and mobile-ready, access Dwellant anywhere, at any\r\n time, and supercharge your task management.\r\n
\r\n
\r\n With our Health & Safety dashboard, uploading actions from\r\n fire risk assessments or on-site surveys is simple and\r\n straightforward, our easy reporting tools put the information\r\n you need directly into your hands.\r\n
\r\n Proactive CommunicationTools\r\n
\r\n\r\n Dwellant puts powerful tools into a highly intuitive system\r\n and ensures everyone is communicating using the same platform.\r\n From building news to custom forms for everything from\r\n requesting a new key fob, to insurance claims, and license to\r\n alter requests, Dwellant makes things easy, secure and\r\n transparent.\r\n
\r\n
\r\n Secure and compliant communications mean residents only ever\r\n see the information that is relevant to them, and in\r\n emergencies issuing a building-wide broadcast is simple,\r\n effective and fast.\r\n
We have served over
\r\nOur happy customers include:
\r\n\t\t\t\t\t\t\r\n Fully branded portals for{\" \"}\r\n your residents\r\n
\r\n\r\n Help your residents unlock the full value and identity of their\r\n home by giving them anytime access to their building and useful\r\n local knowledge.\r\n
\r\n\r\n \r\n\r\n Handle deliveries with ease\r\n
\r\n\r\n Concierge HV is a fast package and key management system, built\r\n with security and speed in mind when dealing with high volumes\r\n of packages and keys.\r\n
\r\n\r\n \r\n\r\n Site inspections via your phone or tablet to{\" \"}\r\n save time\r\n
\r\n\r\n Bin the paper-to-PC survey lag and start using CSite: our\r\n offline site survey tool that facilitates instant reporting and\r\n immediate digital audit trails.\r\n
\r\n\r\n \r\n\r\n Manage and guide your tenants{\" \"}\r\n with ease\r\n
\r\n\r\n Manage new and existing tenants’ journeys with ease, through a\r\n fully digital, mobile ready, end-to-end experience designed to\r\n simplify and fast track the tenancy process.\r\n
\r\n\r\n \r\nContact our dedicated sales team on
\r\nOr Email us at
\r\n\r\n Delivering an elevated digital experience for your developments\r\n with an engaging mobile platform.\r\n
\r\n\r\n Help your residents unlock the full value and identity of their\r\n home by giving them anytime access to their building and\r\n priceless local knowledge.\r\n
\r\n\r\n Developed to deliver residents a continuous high-end digital home\r\n experience.\r\n
\r\n \r\n\r\n 1.Automated functionality\r\n
\r\n\r\n Control activity bookings, reserve moving-in slots and access\r\n online forms.\r\n
\r\n\r\n 2.Pre-set work flows\r\n
\r\n\r\n Automated replies help your team to deliver a great resident\r\n experience.\r\n
\r\n\r\n 3.Their home in their hands\r\n
\r\n\r\n Allow residents to unlock their home, neighbourhood and unique\r\n features.\r\n
\r\n\r\n A space designed to deliver an engaging, personalised digital\r\n experience.\r\n
\r\nSite Design
\r\n\r\n Designed to be engaging, modern and mobile-friendly.\r\n
\r\n\r\nKey Functions
\r\n\r\n Fully opted-in content; residents profile, apartment spec,\r\n leisure activities type of resident, spec of apartment, core\r\n etc\r\n
\r\nResponsive design to suit Android, iOS and PC
\r\n\r\n Structure and content bespoke to each development and its\r\n residents\r\n
\r\nProduct features
\r\nIntegrates with external services e.g. Salesforce
\r\n\r\n Communication is set up according to residents’ preferences\r\n
\r\nFacilities calendar
\r\n\r\n Residents can make bookings from the comfort of their home.\r\n
\r\n\r\nKey Functions
\r\n\r\n Forms and booking facilities are customised for each\r\n development\r\n
\r\n\r\n Locked content for special features tailored to residents’\r\n profile\r\n
\r\n\r\n Residents can raise requests directly to the Property\r\n Management team\r\n
\r\nProduct features
\r\nEasy to set up and manage
\r\n\r\n Provides a user-friendly interface for the on-site building\r\n team\r\n
\r\n\r\n Fully integrates with door entry system, providing residents\r\n with control of their home\r\n
\r\nLocation guide
\r\n\r\n We create local content that unlocks your residents’ homes.\r\n
\r\n\r\nKey Functions
\r\n\r\n Provides a guide on where to eat, exercise, drink, relax and\r\n get the most from their location\r\n
\r\nAllows access to home-related documents
\r\nAccess up-to-date local transport information
\r\nProduct features
\r\nEasy to upload unit-specific documents and manuals
\r\n\r\n Provides a user-friendly interface for the on-site building\r\n team\r\n
\r\n\r\n Landmarks and businesses are identified via linked Google\r\n pages\r\n
\r\n\r\n We now deliver a seamless switch from our high-end physical\r\n experience to a digital platform that allows our brand to shine.\r\n Our residents can access the cinema, personal data and our\r\n property manager directly from their smart device.\r\n
\r\n\r\n\r\n Danielle Foster-Brown\r\n
\r\n Development Manager\r\n
\r\n Bespoke Buildings provides valuable benefits to both residents and\r\n employees.\r\n
\r\nResidents
\r\n- \r\n
- Any device, any place, anytime access \r\n
- Instant notifications \r\n
- Residents control their own data \r\n\r\n
- Provides a valuable local guide \r\n
Staff/Building Management
\r\n- \r\n
- Reduction in low-value tasks via enhanced self-service \r\n
- Effective task management \r\n
- Provides automated messages \r\n
- GDPR compliant \r\n
Freeholder/Developer
\r\n- \r\n
- Consistent and positive brand experience \r\n
- Satisfied homeowners \r\n
- Efficient use of property management time \r\n
- Defect reporting direct to property manager \r\n
\r\n Choose a fully approved system that’s easy to install and simple\r\n to use.\r\n
\r\nSecurity & Data Protection
\r\n\r\n\r\n A system you can trust, Bespoke Buildings is part of our ISO\r\n 27001 certified network.\r\n
\r\n\r\n Along with being GDPR compliant, it meets the highest\r\n requirements of European security, giving you full peace of\r\n mind for secure audit trails.\r\n
\r\nImplementation & Training
\r\n\r\n\r\n It’s quick and easy to get your team up and running. Members\r\n of our Dwellant team will deliver training on-site early and\r\n late to cover shift changes, so no-one is left out. A\r\n special video provides training for new staff as they join.\r\n
\r\nChoose iOS or Android
\r\n\r\n\r\n There’s no need to invest in new software as Dwellant will\r\n run with your existing Windows PC or wireless Android tablet\r\n and/or phone.\r\n
\r\n\r\n It’s reassuring to know your residents can use the bespoke\r\n page on both iOS and Android tablets.\r\n
\r\nHow many packages will you need to process this year?
\r\n\t\t\t\tDwellant processed 2.4 million packages in 2020. How many packages will your building need to process in 2021?
\r\n\t\t\t\tHow many units are in your development?
\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\tYour building will need to process approximately:
\r\n\t\t\t\t\t\t{this.state.result} packages
\r\n\t\t\t\t\t\tThis year
\r\n\t\t\t\t\t\r\n Concierge HV: your essential high volume package, key and\r\n visitor management software.\r\n
\r\n\r\n Developed to keep track of packages and keys in a simple, 3-step\r\n process.\r\n
\r\n\r\n If online shopping deliveries, visitor tracking and key management\r\n have left your concierge overwhelmed, you’re at risk of losing\r\n crucial time, trust and ultimately income. Our fast, efficient and\r\n secure automated system has been designed with you in mind.\r\n
\r\n\r\n 1.Scan and Process\r\n
\r\n\r\n Scan and process residents’ packages and keys as they arrive or\r\n return.\r\n
\r\n\r\n 2.Instant Notifications\r\n
\r\n\r\n Notifies residents instantly, instructing actions via SMS and\r\n email.\r\n
\r\n\r\n 3.Secure Collection\r\n
\r\n\r\n Easy and safe parcel retrieval, secure distribution and\r\n collection of keys.\r\n
\r\n\r\n Features and functionality are built in for cost effective\r\n property management.\r\n
\r\nPackage Tracking
\r\n\r\n On demand fast and secure management of arrivals and\r\n collections.\r\n
\r\n\r\nKey Functions
\r\n\r\nInstant Notification
\r\n\r\n Residents awaiting a package receive an instant email or\r\n SMS.\r\n
\r\nProduct features
\r\n\r\nQuick Click Process
\r\n\r\n A smart application that reduces the process from 5 minutes\r\n to 3.5 seconds.\r\n
\r\nCloud Based
\r\n\r\n Paper processes are open to human error which leaves data\r\n vulnerable.\r\n
\r\nOn Site Passes
\r\n\r\n Issues and keeps track of Site Access Permits to contractors.\r\n
\r\n\r\nKey Functions
\r\n\r\nSecure Audit Trail
\r\n\r\n Digital audit trail avoids any manual errors saving time and\r\n money.\r\n
\r\nProduct features
\r\n\r\nScanning Technology
\r\n\r\n Packages and keys are managed with reliable speed and\r\n accuracy.\r\n
\r\nResident Control
\r\n\r\n Residents conveniently log in to update and monitor their\r\n own data.\r\n
\r\nKey Release
\r\n\r\n Built-in registered key release policy specific to residents’\r\n contacts.\r\n
\r\n\r\nKey Functions
\r\n\r\nAuto Reminders
\r\nAutomated reminder notifications, save valuable time.
\r\nProduct features
\r\n\r\nGDPR Compliant
\r\n\r\n All data is completely protected for total peace of mind.\r\n
\r\nContinued Support
\r\n\r\n Free dedicated training and support materials available on\r\n request.\r\n
\r\n\r\n Parcels fully running for all the buildings in one week! Very good\r\n feedback from residents and staff. Everything works really well\r\n and fast! No issues at all.\r\n
\r\n\r\n\r\n Francis Watkinson\r\n
\r\n Development Manager\r\n
\r\n Choose Concierge HV and enjoy the many benefits that our software\r\n delivers.\r\n
\r\nStaff/Building Management
\r\n- \r\n
- Paperless package and key handling reduces human error \r\n
- Up to 40% space saving \r\n
- Automated chasing for parcels and keys \r\n
- Instant stock check reports and logs \r\n
- Easy to produce audit reports \r\n
Residents
\r\n- \r\n
- Fast package collection with no queuing \r\n
- Instantly know when packages arrive \r\n
- Residents control their own online profiles \r\n
- Keep track of when keys are borrowed and returned \r\n
- Delivers security and peace of mind \r\n
Freeholder
\r\n- \r\n
- Concierge HV team can focus on service not deliveries \r\n
- Convenience and efficiency for residents \r\n
- No more lost packages or keys \r\n
- Effective use of space for packages \r\n
- Fewer staff needed at peak periods \r\n
\r\n Concierge HV is an approved system that’s quick to install and\r\n simple to use.\r\n
\r\nSecurity & Data Protection
\r\n\r\n\r\n A system you can trust, Concierge HV is ISO 27001 certified\r\n – the gold standard of security.\r\n
\r\n\r\n Along with being GDPR compliant, it meets the highest\r\n requirements of European security, giving you full peace of\r\n mind.\r\n
\r\nImplementation & Training
\r\n\r\n\r\n It’s quick and easy to get your team up and running. Members\r\n of our Dwellant team will deliver training on-site early and\r\n late to cover shift changes, so no-one is left out. A\r\n special video provides training for new staff as they join.\r\n
\r\nChoose iOS or Android
\r\n\r\n\r\n There’s no need to invest in new software as Dwellant will\r\n run with your existing Windows PC or wireless Android tablet\r\n and/or phone.\r\n
\r\n\r\n It’s reassuring to know you can use Concierge HV on both\r\n Windows PCs and Android tablets at the same time when things\r\n get busy.\r\n
\r\n![\"Unsplash\"](\"https://source.unsplash.com/random/150x200\")
\r\n\t\t\t\t\t\t\r\n We Love Contractors\r\n
\r\n\r\n\r\n Contractors and service partners are the life and soul for the\r\n property industry. Dwellant is a proven platform that assures\r\n grounds for successful projects and flourishing business.\r\n
\r\nWhat can Dwellant's platform do for you?
\r\n\r\n An easy to access one-stop-gap for all the information you need to\r\n know about the site and the job and the people you need to\r\n interact with\r\n
\r\n \r\n\r\nQuotations
\r\n\r\n Receive quotation request for remedial works and tenders\r\n
\r\nWork instructions
\r\n\r\n Receive work instructions with detail and speed, ability to\r\n update on works and provide information and documents relevant\r\n to the job\r\n
\r\nPayments
\r\n\r\n You can follow the payment process and have visibility of\r\n timelines in a streamlined fashion.\r\n
\r\nSystem notifications of upcoming site visits
\r\n\r\n A reliable tool for notifications in your job calendar\r\n
\r\nContractor list
\r\n\r\n Your access to the client's approved contractor base to provide\r\n your services to a range of customers\r\n
\r\nSafe contractor
\r\n\r\n Join the safe contractor scheme and provide best practice and\r\n diligence\r\n
\r\nSafety documents
\r\n\r\n Upload safety documents for ease and transparency and smooth\r\n running of a job, download all site-specific information for job\r\n preparation\r\n
\r\nInvoices
\r\n\r\n Upload your invoices against work orders online to avoid delays\r\n
\r\n\r\n What Dwellant's team can provide you with\r\n
\r\n\r\nTraining for contractors
\r\n\r\n Dwellant will provide you with simply to follow step by step\r\n training how to use the system\r\n
\r\nStaff Access
\r\n\r\n Logins provided for your staff to be interactive on the\r\n system and service your customer with ease and speed\r\n
\r\nDocumentation
\r\n\r\n 'How to guides' to look up any questions that may occur\r\n
\r\nConstant Support
\r\n\r\n Dwellant customer support team to call when there are any\r\n queries{\" \"}\r\n
\r\nFlexibility
\r\n\r\n A team with an open mind for suggestions\r\n
\r\nCooperation
\r\n\r\n Liaison for ongoing improvement of the supplier chain{\" \"}\r\n
\r\nCSite: Site inspections via your phone or tablet to save time, improve quality and ensure consistency.
\r\n\t\t\t\t\t\tBin the paper-to-PC survey lag and start using CSite: our offline site survey tool that facilitates instant reporting and immediate digital audit trails.
\r\n\t\t\t\t\tDeveloped to capture assets and surveys to your buildings profile in 3 steps.
\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t1.Survey\r\n\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\tComplete your survey via phone or tablet, adding photos directly to your notes.
\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t2.Sync\r\n\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\tWhen online, sync your report and share with Dwellant Core (free version) and your colleagues.
\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t3.Report\r\n\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\tWord, PDF and CSV files are created and are always available for audit checks.
\r\n\t\t\t\t\t\tCrafted for mobile devices with on-site use and functionality in mind.
\r\n\t\t\t\t\t\t\r\n\t\t\t\t\tPhone and tablet
\r\n\t\t\t\t\t\t\t\tWorks across any Android or iOS device, no need for write-ups.
\r\n\r\n\t\t\t\t\t\t\t\tKey Functions
\r\n\r\n\t\t\t\t\t\t\t\t\tTemplate content and questions to increase continuity
\r\n\t\t\t\t\t\t\t\t\tProduct features
\r\n\r\n\t\t\t\t\t\t\t\t\tLinks to your Dwellant portfolio
\r\n\t\t\t\t\t\t\t\t\tAutomatic reporting
\r\n\t\t\t\t\t\t\t\t\tWorks offline
\r\n\t\t\t\t\t\t\t\tSync when you are in the office.
\r\n\r\n\t\t\t\t\t\t\t\tKey Functions
\r\n\r\n\t\t\t\t\t\t\t\t\tTask setting linked to specific asset
\r\n\t\t\t\t\t\t\t\t\tProduct features
\r\n\r\n\t\t\t\t\t\t\t\t\tDefect management
\r\n\t\t\t\t\t\t\t\t\tInstructions ready to assign to contractors
\r\n\t\t\t\t\t\t\t\t\tAsset tracking
\r\n\t\t\t\t\t\t\t\tQuestions link to assets and historic answers.
\r\n\r\n\t\t\t\t\t\t\t\tKey Functions
\r\n\r\n\t\t\t\t\t\t\t\t\tDigital audit trail
\r\n\t\t\t\t\t\t\t\t\tProduct features
\r\n\r\n\t\t\t\t\t\t\t\t\tSynced and expanded content on Dwellant
\r\n\t\t\t\t\t\t\t\t\tGeo and time stamp
\r\n\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tI really love the time CSite has saved me. I can complete a survey on-site meaning I’ve tripled the work I can do in a day. I’ve now got the option to add photos and notes directly into\r\n\t\t\t\t\t\t\tmy report.\r\n\t\t\t\t\t\t
\r\n\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tAndrew Godfrey\r\n\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\tDevelopment Manager\r\n\t\t\t\t\t\t
CSite offers a wide range of time-saving benefits for you and your entire team.
\r\n\t\t\t\t\tSite inspector
\r\n\t\t\t\t\t\t\t- \r\n\t\t\t\t\t\t\t\t
- Operates anywhere with offline use \r\n\t\t\t\t\t\t\t\t
- Cuts time on site \r\n\t\t\t\t\t\t\t\t
- Legally binding: Geo-location tracked and logged \r\n\t\t\t\t\t\t\t\t
- 90% time saving in office admin \r\n\t\t\t\t\t\t\t\t
- Stores data where you can make it work for you \r\n\t\t\t\t\t\t\t
Management
\r\n\t\t\t\t\t\t\t- \r\n\t\t\t\t\t\t\t\t
- Turns tasks into work orders \r\n\t\t\t\t\t\t\t\t
- Easy to learn, use and train staff \r\n\t\t\t\t\t\t\t\t
- Ensures consistency of data across your teams \r\n\t\t\t\t\t\t\t\t
- Provides safe and secure storage of surveys \r\n\t\t\t\t\t\t\t\t
- Reliable end-to-end reporting to contractor completion \r\n\t\t\t\t\t\t\t
CSite is a fully approved system that’s quick to install and very simple to use.
\r\n\t\t\t\t\tSecurity & Data Protection
\r\n\r\n\t\t\t\t\t\t\t\tA system you can trust, Bespoke Buildings is part of our ISO 27001 certified network.
\r\n\t\t\t\t\t\t\t\t\tAlong with being GDPR compliant, it meets the highest requirements of European security, giving you full peace of mind for secure audit trails.
\r\n\t\t\t\t\t\t\t\t\tImplementation & Training
\r\n\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\tIt’s quick and easy to get your team up and running. Members of our Dwellant team will deliver training on-site early and late to cover shift changes, so no-one is left out. A\r\n\t\t\t\t\t\t\t\t\t\tspecial video provides training for new staff as they join.\r\n\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\tChoose iOS or Android
\r\n\r\n\t\t\t\t\t\t\t\tThere’s no need to invest in new software as Dwellant will run with your existing Windows PC or wireless Android tablet and/or phone.
\r\n\t\t\t\t\t\t\t\t\tIt’s reassuring to know your residents can use the bespoke page on both iOS and Android tablets.
\r\n\t\t\t\t\t\t\t\t\r\n From Marketing to Move-In, PRSto is a revolutionary next\r\n generation platform for build to rent and PRS developments\r\n
\r\n\r\n Manage new and existing tenants’ journeys with ease, through a\r\n fully digital, mobile ready, end-to-end experience designed to\r\n simplify and fast track the tenancy process.\r\n
\r\n\r\n Developed to deliver residents a continuous high-end digital home\r\n experience.\r\n
\r\n \r\n\r\n Developed to offer agents and tenants one continuous high-end\r\n digital tenancy journey.\r\n
\r\n\r\n\r\n 1.Market your development\r\n
\r\n\r\n Integrated with marketing websites and property portals to\r\n showcase your development.\r\n
\r\n\r\n 2.Manage their journey\r\n
\r\n\r\n Guides tenants seamlessly through the application process and\r\n all key milestones\r\n
\r\n\r\n 3.Maximise move-ins\r\n
\r\n\r\n Fully digital process for signing of tenancy agreements,\r\n payments and managing move-ins.\r\n
\r\n\r\n Delivering an engaging, personalised digital experience to the\r\n build to rent and private rental sector.\r\n
\r\nPlatform Design
\r\n\r\n Designed to be engaging, modern and mobile-friendly.\r\n
\r\n\r\nKey Functions
\r\n\r\n Fully integrated with both your existing development site\r\n and property portals such as RightMove and Zoopla to\r\n maximise marketing potential\r\n
\r\nResponsive design to suit Android, iOS and PC
\r\n\r\n Bespoke branding delivers a tailored experience for your\r\n tenants\r\n
\r\nFully integrated with your accounting package
\r\nProduct features
\r\nIntegrates with your online calendar, such as Outlook
\r\nMonitors every step of the tenant journey
\r\n\r\n Enables concise communication at every stage of the process\r\n
\r\nTenant Journey
\r\n\r\n Tenants are guided through the entire application process.\r\n
\r\n\r\nKey Functions
\r\n\r\n One place for tenants to add all their required information\r\n
\r\nBespoke property search to deliver personalised results
\r\n\r\n Automatic prompts and reminders at all key stages of the\r\n process\r\n
\r\nProduct features
\r\n\r\n Provides a user-friendly interface and transparent process\r\n for the tenant\r\n
\r\n\r\n Allows agents to instantly check and track the progress of\r\n each application\r\n
\r\n\r\n Simple and secure process to gather and store required\r\n information\r\n
\r\nPaperless Process
\r\n\r\n PRSto provides a secure, fully digital, paperless experience\r\n
\r\n\r\nKey Functions
\r\n\r\n One place for tenants and agents to communicate and upload\r\n information\r\n
\r\nTake secure, instant, electronic payments
\r\nDigital signing of pre-tenancy and AST agreements
\r\nProduct features
\r\n\r\n Easy to upload documents, and performs reference and right\r\n to rent checks\r\n
\r\n\r\n Tenants can reserve a property and make instant payment for\r\n holding deposits\r\n
\r\n\r\n Digital tenancy agreements with custom clauses and editable\r\n areas\r\n
\r\n\r\n PRSto transforms a time consuming and complex process into one,\r\n seamless experience for everyone\r\n
\r\nTenants
\r\n- \r\n
- Any device, any place, anytime access \r\n
- Instant notifications \r\n
- Easy to use automated tenant journey \r\n
- Completely paperless process \r\n
Agents
\r\n- \r\n
- Reduction in low-value tasks via enhanced self-service \r\n
- \r\n Makes every step of tenant application clear and visible\r\n \r\n
- Provides automated messaging and prompts \r\n
- \r\n Manage and approve viewings, applications and reservations\r\n \r\n
- Fully GDPR compliant \r\n
Developer
\r\n- \r\n
- Consistent and positive brand experience \r\n
- Integrated approach to marketing and branding \r\n
- Easy to view performance and KPI tools \r\n
- \r\n Faster and more effective to reach full building occupancy\r\n \r\n
{props.description}
\r\n {props.btn && (\r\n\r\n Meet the team\r\n
\r\n\r\n\r\n Our team draws on broad industry experience and networks to create\r\n the most powerful outcomes for our clients.\r\n
\r\nManage property efficiently with Dwellant
\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tDwellant is a state-of-the-art tool specially crafted to ease communication between managing agents and residents, simplify task management and solve problems that occur when managing a\r\n\t\t\t\t\t\t\tbuilding.\r\n\t\t\t\t\t\t
\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\t\tReady to get started?\r\n\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\tXero + Dwellant creates an unbeatable combination of Xeros simplicity with Property Management expertise built into the Dwellant platform.\r\n\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\tSimply complete your contact information, and let us speak to you about your business needs.\r\n\t\t\t\t\t\t\t
Contact our dedicated sales team on
\r\n\t\t\t\t\t\t\t\tOr Email us at
\r\n\t\t\t\t\t\t\t\t\r\n Dwellant and Xero: The Complete Property Management Solution.\r\n
\r\n\r\n Dwellant is the first property management platform to allow the\r\n use of mainstream accounting software for service charge block\r\n management. Experience unrivalled property management and\r\n accounting features built into a reliable, secure, in-the-cloud\r\n platform.\r\n
\r\n\r\nWhy Choose Dwellant and Xero?
\r\n\r\n Connecting your property management system and your accounting\r\n software will help your business run more efficiently and with\r\n greater transparency.\r\n
\r\n\r\n\r\n By choosing Dwellant as your Xero partner you have access to a\r\n best in class, award-winning property management system built from\r\n the ground up to manage your portfolio, service charge, suppliers,\r\n budgets, and residents.\r\n
\r\nSeamless Service Charge Banking
\r\n\r\n- \r\n
- \r\n Xero integrates effortlessly with your client bank accounts\r\n and Dwellant seamlessly integrates with Xero\r\n \r\n
- \r\n Use one Xero account per building or one Xero account for up\r\n to 100 buildings\r\n \r\n
- Always on, live fund balances on Xero. \r\n
Easy Portfolio Set-Up
\r\n\r\n- \r\n
- \r\n Set up whole portfolios and new instructions effortlessly on\r\n Xero then simply link to Dwellant in one click{\" \"}\r\n \r\n
- \r\n The blocks, units, leaseholders, service charge schedules,\r\n expense types, and key lease information are easily added in\r\n Dwellant\r\n \r\n
Fast Budgets and Demands Creation
\r\n\r\n- \r\n
- \r\n Enter new service charge budgets directly onto Dwellant – easy\r\n for the property managers to do themselves. All service charge\r\n schedules and expense types are managed on Dwellant.\r\n \r\n
- \r\n Service charge applications for payment are generated by\r\n Dwellant giving you proof of delivery, and payments are made\r\n directly into Xero or through the Dwellant portal – whatever\r\n is easier for the leaseholder.\r\n \r\n
Streamlined Supplier Management
\r\n\r\n- \r\n
- \r\n All supplier details are held on Dwellant for vetting and use\r\n across portfolios{\" \"}\r\n \r\n
- \r\n Raise your works orders on Dwellant and suppliers can upload\r\n their invoices to match\r\n \r\n
- \r\n Invoice management is through Dwellant and if you wish,\r\n clients can join the invoice authorisation routine, with\r\n direct access to Dwellant\r\n \r\n
- \r\n Xero is primed to make all supplier payments with records\r\n matching instantly on Dwellant.\r\n \r\n
Effortless Credit Control
\r\n\r\n- \r\n
- \r\n Xero supports standing orders and direct debits – your first\r\n line of credit control defence\r\n \r\n
- \r\n Dwellant is used to send auto-reminders to non-payers. Xero\r\n produces full aged debtor reports for effective credit control\r\n management.\r\n \r\n
Full Client Transparency
\r\n\r\n- \r\n
- \r\n Dwellant + Xero encourages openness with your clients. Clients\r\n can track transactions on their Xero app or use Dwellant to\r\n run more meaningful reports.\r\n \r\n
How to connect Xero with Dwellant
\r\n\r\n We at Dwellant will guide you along the process of integrating\r\n Xero with Dwellant. For more information please book a demo with\r\n our sales rep and we will get back to you as soon as possible!\r\n
\r\nAbout Xero
{\" \"}\r\n\r\n Xero is world-leading online accounting software built for small\r\n business.\r\n
\r\n- \r\n
- \r\n Get a real-time view of your cashflow. Log in anytime,\r\n anywhere on your Mac, PC, tablet of phone to get a real-time\r\n view of your cash flow. It’s small business accounting\r\n software that’s simple, smart and occasionally magical.\r\n \r\n
- \r\n Run your business on the go. Use our mobile app to reconcile,\r\n send invoices, or create expense claims - from anywhere.\r\n \r\n
- \r\n Get paid faster with online invoicing. Send online invoices to\r\n your customers - and get updated when they’re opened.\r\n \r\n
- \r\n Reconcile in seconds. Xero imports and categorises your latest\r\n bank transactions. Just click ok to reconcile.\r\n \r\n
\r\n Residential Block Management Software\r\n
\r\n\r\n Dwellant’s residential block management software is a holistic,\r\n cloud-based system for the 21st century. Like no other software, it\r\n brings together all stakeholders in a residential building or\r\n development.\r\n
\r\n\r\n Residential Block Management represents a conveyor-belt of very\r\n specialised and high volume work for its practitioners. As a\r\n by-product of this intensive and often detailed activity, its\r\n customers can become disillusioned with their block management\r\n company and the sector as a whole.\r\n
\r\n\r\n At Dwellant we have thought long and hard about how we can remove\r\n worries about the management of a residential block or a larger\r\n development properties, by creating residential block management\r\n software that is comprehensive and easy to use.\r\n
\r\n\r\n Dwellant’s residential block management software has been designed\r\n for those who manage residential blocks, developments or schemes,\r\n and equally for those who live in apartments. It is equally\r\n intuitive and easy to use for the manager, the residents and those\r\n who provide services to the property. Its functionality has been\r\n developed after many years spent with property managers and\r\n residents to understand what is important to them. Our solution is\r\n a platform that is interactive, with multi-layer access levels,\r\n intuitive to use by anyone and an invaluable tool to make block\r\n management as easy as possible.\r\n
\r\n\r\n Dwellant’s residential block management software has features for\r\n leaseholders, property managers and those owning or managing a\r\n building. Residential block management requires a wealth of specific\r\n skills; it requires specialist expertise, first-class\r\n communication, consistently high energy levels, and in depth\r\n knowledge of property maintenance and its underlying legal\r\n framework. These requirements are brought together and put to work\r\n by the software.\r\n
\r\n\r\n Multi functional user features make Dwellant’s residential block\r\n management software a pleasure to use. User configurable\r\n dashboards and reporting tools help manage day to day work tasks.\r\n Task management is linked to automated diary reminders and email\r\n alerts so light work is made of logging routine queries,\r\n maintenance management and health & safety compliance.\r\n
\r\n\r\n Work instructions and maintenance contracts with third parties are\r\n issued by the block manager through Dwellant’s residential block\r\n management software. The work instruction process is simplified\r\n through automated reminders and email communication with all\r\n parties. Health and safety requirements in relation to a specific\r\n works instruction (risk assessments and method statements for\r\n instance) are also manageable through Dwellant. Contractor\r\n invoices are automatically matched to the original works orders,\r\n meaning payments are swift and simple. Invoice authorisation can\r\n be as simple or multi-layered as the block management company\r\n wishes.\r\n
\r\n \r\n\r\n Throughout the works ordering and invoicing/payment processes, all\r\n financial data is linked live to the service charge accounts\r\n software package that the block manager is using, so that works\r\n are not ordered without the requisite funds being in place. The\r\n best residential block management software packages have an open API\r\n engine.\r\n
\r\n\r\n The management of health and safety frequency-driven tasks (for\r\n example, fire risk assessments) and resulting actions (for\r\n example, installation of signage) is a fundamental part of a block\r\n manager’s day to day work. Dwellant’s residential block management\r\n software provides dashboards and email alerts to remind of these\r\n tasks, routine maintenance inspections and actions that require\r\n quotations and works at the building.\r\n
\r\n\r\n Communication with and from residents is easier than ever. For\r\n residents, our residential block management software is a web portal,\r\n accessible from any PC or smart device connected to the internet.\r\n Registration is straightforward and there are choices to make when\r\n receiving updates about the building. Email alerts and SMS are\r\n popular choices to receive news as it is released.\r\n
\r\n\r\n All residents - not just leaseholders - are encouraged to sign up\r\n and use the Dwellant portal for their building. Residents can send\r\n maintenance requests or queries directly through the portal, and\r\n these enquiries will be distributed automatically to the person\r\n best placed to deal with them, swiftly and efficiently. Our\r\n residential block management software has been designed to be fully\r\n inclusive.\r\n
\r\n \r\n\r\n Access to service charge information and service charge payments\r\n has never been more transparent. Secure access levels allow for\r\n privacy and confidentiality. Information about service charge\r\n budgets and accounts, and indeed any of the services provided by\r\n the residential block management company can be easily found and\r\n reviewed through the Dwellant portal.\r\n
\r\n\r\n Block management often involves the organisation and execution of\r\n complex projects. Such programmes of major works bring together\r\n professional groups (building, surveying, engineering) and\r\n residents groups, all of whom have to collaborate and communicate\r\n effectively together to ensure the success of the project.\r\n Dwellant provides the residential block management software platform\r\n to do just that.\r\n
\r\n\r\n The best software is continually developed, through listening to\r\n user experiences and their breadth of knowledge. As our customers’\r\n businesses grow using Dwellant’s residential block management\r\n software, so do we. Our success is intrinsically linked to the\r\n success of our customers who come to rely on Dwellant. Our portal\r\n is dynamic so where new features are introduced to one customer,\r\n this is made available to all users.\r\n
\r\n \r\nBuilding Management Software
\r\n\r\n Dwellant’s property management software is a holistic,\r\n cloud-based system for the 21st century. Like no other software,\r\n it brings together all stakeholders with ease and effect. To buy\r\n property management software, you need not look any further!\r\n
\r\n\r\n Building Management Software today is the key to successful\r\n relationships with residents and stakeholders. To provide\r\n comprehensive block management agents are looking for seamless\r\n platforms to be able to manage all aspects of their services to\r\n the building and its tenants.\r\n
\r\n\r\n At Dwellant we have thought long and hard about how we can\r\n remove worries about the management of a residential block or a\r\n larger developments, by creating resident building management\r\n software that is comprehensive and easy to use.\r\n
\r\n\r\n Dwellant’s building management software has been designed for\r\n those who manage residential blocks, developments or schemes,\r\n and equally for those who live in apartments. It is equally\r\n intuitive and easy to use for the manager, the residents and\r\n those who provide services to the property. Its functionality\r\n has been developed after many years spent with property managers\r\n and residents to understand what is important to them. Our\r\n solution is a platform that is interactive, with multi-layer\r\n access levels, intuitive to use by anyone and an invaluable tool\r\n to make block management as easy as possible.\r\n
\r\n\r\n Dwellant’s building management software has features for\r\n leaseholders, property managers and those owning or managing a\r\n building. Residential block management requires a wealth of\r\n specific skills; it requires specialist expertise, first-class\r\n communication, consistently high energy levels, and in depth\r\n knowledge of property maintenance and its underlying legal\r\n framework. These requirements are brought together and put to\r\n work by the software.\r\n
\r\n\r\n Multi functional user features make Dwellant’s building\r\n management software a pleasure to work with. User configurable\r\n dashboards and reporting tools help manage day to day work\r\n tasks. Task management is linked to automated diary reminders\r\n and email alerts so light work is made of logging routine\r\n queries, maintenance management and health & safety compliance.\r\n
\r\n\r\n Work instructions and maintenance contracts with third parties\r\n are issued by the block manager through Dwellant’s building\r\n management software. The work instruction process is simplified\r\n through automated reminders and email communication with all\r\n parties. Health and safety requirements in relation to a\r\n specific works instruction (risk assessments and method\r\n statements for instance) are also manageable through the\r\n platform. Contractor invoices are automatically matched to the\r\n original works orders, meaning payments are swift and simple.\r\n Invoice authorisation can be as simple or multi-layered as the\r\n block management company wishes.\r\n
\r\n\r\n Throughout the works ordering and invoicing/payment processes\r\n executed on the building management software, all financial data\r\n is linked live to the service charge accounts software package\r\n that the block manager is using, so that works are not ordered\r\n without the requisite funds being in place. The best building\r\n management software packages have an open API engine.\r\n
\r\n\r\n The management of health and safety frequency-driven tasks (for\r\n example, fire risk assessments) and resulting actions (for\r\n example, installation of signage) is a fundamental part of a\r\n block manager’s day to day work. Dwellant’s building management\r\n software provides dashboards and email alerts to remind of these\r\n tasks, routine maintenance inspections and actions that require\r\n quotations and works at the building.\r\n
\r\n \r\nContact our dedicated sales team on
\r\nOr Email us at
\r\n\r\n Communication with and from residents is easier than ever. For\r\n residents, our building management software is a web portal,\r\n accessible from any PC or smart device connected to the\r\n internet. Registration is straightforward and there are choices\r\n to make when receiving updates about the building. Email alerts\r\n and SMS are popular choices to receive news as it is released.\r\n
\r\n\r\n All residents - not just leaseholders - are encouraged to sign\r\n up and use the Dwellant portal for their building. Residents can\r\n send maintenance requests or queries directly through the\r\n portal, and these enquiries will be distributed automatically to\r\n the person best placed to deal with them, swiftly and\r\n efficiently. Our building management software has been designed\r\n to be fully inclusive.\r\n
\r\n\r\n Access to service charge information and service charge payments\r\n have never been more transparent. Secure access levels allow for\r\n privacy and confidentiality. Information about service charge\r\n budgets and accounts, and indeed any of the services provided by\r\n the management company can be easily found and reviewed through\r\n the Dwellant portal.\r\n
\r\n\r\n Block management often involves the organisation and execution\r\n of complex projects. Such programmes of major works bring\r\n together professional groups (building, surveying, engineering)\r\n and residents, all of whom have to collaborate and communicate\r\n effectively together to ensure the success of the project.\r\n Dwellant provides the building management software platform to\r\n do just that.\r\n
\r\n \r\n\r\n With its interactive Csite building inspection app Dwellant\r\n provides the building managers with a tool that is accurate and\r\n saves time. The building management software integrates this\r\n tool as part of is suite of programs that make a property\r\n manager’s life so much easier!\r\n
\r\nThere are three simple steps to complete.
\r\n\r\n Dwellant warrants that it will act only on instructions of the\r\n client in relation to the processing of any Personal Data\r\n performed by Dwellant on behalf of the client. That it has in\r\n place reasonably appropriate security measures (both technical\r\n and organisational) against unlawful or unauthorised processing\r\n of Personal Data. The web service is protected using security\r\n systems and technologies which include a Hardware Firewall\r\n configured with the minimum standard rule set and a software\r\n firewall configured to protect systems and restrict traffic to\r\n the minimum protocols. Further is administrative access given\r\n through a secure site and appropriate rules for password\r\n security enabled. Regular security monitoring and configuration\r\n checks are carried out. Dwellant provides market-leading\r\n software to ensure your and your clients’ data is handled\r\n correctly.\r\n
\r\n \r\nCommercial Property Management Software
\r\n\r\n Dwellant’s commercial property management software is a\r\n holistic, cloud-based system for the 21st century. Like no other\r\n software- it brings together all stakeholders in a commercial\r\n building, with intelligence, speed and accuracy.\r\n
\r\n\r\n Building Management Software today is the key to successful\r\n relationships between stakeholders and tenants in a commercial\r\n building. To provide comprehensive management agents are looking\r\n for seamless platforms to be able to carry all aspects of their\r\n services to the building effectively, safely and at speed.\r\n
\r\n\r\n\r\n At Dwellant we have thought long and hard about how we can\r\n remove worries about the management of a commercial property, by\r\n creating commercial property management software that is\r\n all-encompassing, intuitive and easy to use.\r\n
\r\n\r\n\r\n Dwellant’s commercial property management software has been\r\n designed for those who manage commercial property and equally\r\n for the tenants occupying the building. It is equally intuitive\r\n and easy to use for the building’s managers, tenants and all\r\n service partners. Its functionality has been developed after\r\n many years spent with property professionals to understand what\r\n is important in successful building management. Our solution is\r\n a platform that is interactive, with multi-layer access levels,\r\n intuitive to use by anyone and an invaluable tool to make\r\n property management as easy as possible.\r\n
\r\n\r\n\r\n Dwellant’s commercial property management software has features\r\n for tenants, property managers and those owning or leasing.\r\n Commercial property management requires a wealth of specific\r\n skills; it requires specialist expertise, first-class\r\n communication, consistently high energy levels, and in depth\r\n knowledge of property maintenance and relevant underlying legal\r\n frameworks. These elements are brought together and put to work\r\n in Dwellant’s commercial property management software.\r\n
\r\n\r\n\r\n Multi functional user features make Dwellant’s building\r\n management software a pleasure to work with. User configurable\r\n dashboards and reporting tools help manage day to day work\r\n tasks. Task management is linked to automated diary reminders\r\n and email alerts so light work is made of logging routine\r\n queries, maintenance management and health & safety compliance.\r\n
\r\n\r\n\r\n Work instructions and maintenance contracts with your service\r\n partners are issued easily by the manager using Dwellant’s\r\n commercial property management software. The work instruction\r\n process is simplified through automated reminders and email\r\n communication with all parties. Health and safety requirements\r\n in relation to a specific work instruction (risk assessments and\r\n method statements for instance) are also manageable through the\r\n platform. Contractor invoices are automatically matched to the\r\n original work orders, meaning payments are swift and simple.\r\n Invoice authorisation can be a sole or multi-layered sign off\r\n process, completely tailored to the company’s structure.\r\n
\r\n\r\n\r\n Throughout the works ordering and invoicing/payment processes\r\n executed on the building management software, all financial data\r\n is linked live to the service charge accounts software package\r\n that the block manager is using, so that works are not ordered\r\n without the requisite funds being in place. The best building\r\n management software packages have an open API engine.\r\n
\r\n\r\n\r\n The management of health and safety frequency-driven tasks (for\r\n example, fire risk assessments) and resulting actions (for\r\n example, installation of signage) is a fundamental part of a\r\n block manager’s day to day work. Dwellant’s building management\r\n software provides dashboards and email alerts to remind of these\r\n tasks, routine maintenance inspections and actions that require\r\n quotations and works at the building.\r\n
\r\n\r\n\r\n Communication with and from tenants is easier than ever. For\r\n tenants, our commercial property management software is a web\r\n portal, accessible from any PC or smart device connected to the\r\n internet. Registration is straightforward and there are choices\r\n to make when receiving updates about the building. Email alerts\r\n and SMS are popular choices to receive news as and when\r\n released.\r\n
\r\n\r\n\r\n Access to service charge information and service charge payments\r\n have never been more transparent. Secure access levels allow for\r\n privacy and confidentiality. Information about service charge\r\n budgets and accounts, and indeed any of the services provided by\r\n the management company can be easily found and reviewed through\r\n the Dwellant portal.\r\n
\r\n\r\n\r\n Property management often involves the organisation and\r\n execution of complex construction or refurbishment projects.\r\n Such programmes of major works bring together professional\r\n groups (building, surveying, engineering) and tenants, all of\r\n whom have to collaborate and communicate effectively together to\r\n ensure the success of the project. Dwellant provides the\r\n commercial property management software to do just that.\r\n
\r\n \r\n\r\n With its interactive Csite inspection app Dwellant provides the\r\n building managers with a tool that is accurate and saves time.\r\n The commercial property management software integrates this tool\r\n as part of is suite of programs that make a property manager’s\r\n life so much easier!\r\n
\r\n\r\nThere are three simple steps to complete.
\r\n\r\n- \r\n
- \r\n Survey- when you carry out a building visit, you can now\r\n complete your survey via phone or tablet, adding photos\r\n directly to your notes.\r\n \r\n
- \r\n Synchronise- when online, synchronise your report and share\r\n with the Dwellant Core (free version), colleagues, clients,\r\n consultants.\r\n \r\n
- \r\n Report- the report that is created by the Dwellant Core system\r\n is available in Word, PDF and CSV files. The documents and\r\n photos are always available for audit checks.\r\n \r\n
\r\n The Csite site inspector operates anywhere with offline use. The\r\n app is downloaded on a phone or tablet and is ready to use\r\n anytime. Using the app saves valuable time for the site\r\n surveyor. The survey and report are geo-location tracked and\r\n logged immediately, saving 90% office admin time. All data be\r\n stored where you can make it work for you and your clients. The\r\n management tasks following on from your site inspections are\r\n simple. The Csite commercial property management software and\r\n app turns tasks into work orders there and then. The app and its\r\n functions are easy to learn and use. New staff are swiftly\r\n trained to use the tool. Csite ensures consistency of data\r\n across all teams and buildings. It provides safe and secure\r\n storage of surveys and reliable end-to-end reporting.\r\n
\r\n\r\n\r\n Csite is an additional tool provided by the commercial property\r\n management software and it works on any Android and IOS device;\r\n it removes all need for site inspection write ups. The inspector\r\n can work offline and synchronise the report and all photos and\r\n data once back in range or back in the office. Questions linked\r\n to assets and historic asset data can be saved and followed up\r\n easily, any work orders that result from the queries can be\r\n issued immediately. The app allows to create template content\r\n and questions to increase continuity in the business. This helps\r\n due diligence and best practice in all operational areas. Task\r\n setting can be linked to specific assets and a digital audit\r\n trail created.\r\n
\r\n\r\n\r\n A simple link to Dwellant’s commercial property management\r\n software allows integration and seamless, automatic reporting of\r\n all inspection elements. Defects management has never been so\r\n easy. Geo and time stamp validate the report and make it usable\r\n for explicit uses including witness statements. Once the site\r\n survey is finalised instructions are ready to be assigned to the\r\n contractor. The synchronised content from the site inspections\r\n is kept ready on Dwellant’s building management software to be\r\n expanded on or shared with others.{\" \"}\r\n
\r\n\r\nCommunication Hub
\r\n\r\n This first-class commercial property management software enjoys\r\n various communication tools. This is to ensure facilities\r\n management and maintenance issues are dealt with quickly and\r\n accurately.\r\n
\r\n\r\n Dwellant provides a communications hub for the facilities teams\r\n to create a vital link between all parties: the property\r\n managers, the service partners and the buildings tenants.\r\n
\r\n\r\n Data and tasks are shared and distributed between the building\r\n management team members. As the software is cloud-based and\r\n becomes the single system for coordinating the efforts of\r\n on-site and office based staff, those ultimately responsible for\r\n executing tasks can delegate with confidence and monitor\r\n progress remotely.\r\n
\r\n\r\n An on-site team using Dwellant’s commercial property management\r\n software can access tenants’ data in real time. All data for\r\n on-site operations can be retained and managed securely via\r\n access passwords and layered access levels. To communicate\r\n efficiently with tenants, the on-site team can make use of the\r\n commercial property management software posting function. This\r\n allows for swift mail merging to multiple parties. The platform\r\n uses email or SMS to reach customers, providing links to\r\n retrieve further information from the Dwellant platform. Using\r\n Dwellant’s commercial property management software, emergency\r\n messages can also be issued using the SMS alert tool.\r\n
\r\n\r\n For both the property management and on-site maintenance teams,\r\n Dwellant’ s commercial property management software provides a\r\n CRM-style interface that facilitates first line response to\r\n customers. Whatever the source of the enquiry, the commercial\r\n property management software allows external notifications (e.g.\r\n a maintenance issue reported) to be entered straight into the\r\n system. These can be converted swiftly into work orders and\r\n everyone who needs to know can track progress through to\r\n completion, including residents, tenants and contractors. The\r\n reporter of the issue can track progress as a Dwellant user at\r\n any time, from anywhere with an internet connection.\r\n
\r\n\r\n Dwellant’s very own process form creation within the commercial\r\n property management software allows your own bespoke policies to\r\n be set up, building by building or company-wide. This helps to\r\n streamline processes or rolling out standard communications\r\n across the business. Whether it is for a new tenancy, licence,\r\n starting an insurance claim or simply requesting a new key fob,\r\n the commercial property management software will create the\r\n forms allowing property and building managers to make faster and\r\n more informed decisions. A uniform approach saves time and gives\r\n reassurance to the business that all staff work to the same\r\n standards.\r\n
\r\n\r\nReporting and KPIs
\r\n\r\n The commercial property management software holds a huge\r\n capacity for reporting downloads and uploads on all levels.\r\n Senior management and operational managers alike can view\r\n activity and performance against set targets live, and can\r\n download reports across different business sectors with data\r\n analysis tools, ready for presentations or group reporting.\r\n
\r\n\r\n On a building level, the on-site general manager can see live\r\n activities and outstanding tasks for the property and his team.\r\n Simple metrics reports keep the manager updated on critical\r\n activities and site statistics. The site manager will have all\r\n his data readily available in the commercial property management\r\n software.\r\n
\r\n\r\n The property manager will be interested in statistics to monitor\r\n management performance and identify areas for improvement. The\r\n system permits managers to keep an eye on their KPIs by running\r\n status reports on day to day activities as well as specific\r\n business focuses.\r\n
\r\n\r\n A useful report is one produced on supplier contracts. A\r\n contract describes regular, repetitive work to be carried out in\r\n the building e.g. plant maintenance, door entry systems etc. The\r\n commercial property management software monitors renewal dates\r\n and reminds the team and manager when contracts need to be\r\n re-evaluated.{\" \"}\r\n
\r\n\r\n\r\n High volume invoice processing needs close monitoring and KPIs\r\n are frequently set for invoice statuses. Dwellant’s metrics\r\n reports show data on invoices by ‘open’, ‘value’, ‘disputed’,\r\n and ‘average days to payment’.\r\n
\r\n\r\n\r\n Further operational metrics reporting relates to the number of\r\n open requests. There will always be some open requests as most\r\n jobs take more than a day to complete (especially if waiting\r\n time is included).{\" \"}\r\n
\r\n\r\n Reports within the commercial property management software can\r\n also be seen on the open requests, their content and for how\r\n many days they have been kept open. This can provide a picture\r\n of the efficiency of the individual manager or the team, and the\r\n speed of open requests, average age in days the activity has\r\n been worked on.\r\n
\r\n\r\n Commercial properties have events that are repeated at regular\r\n intervals e.g. fire alarm tests,, mechanical & electrical\r\n maintenance, statutory inspections etc. The key events are set\r\n up on the commercial property management software when the\r\n property comes online. They can be added to and edited as\r\n needed.\r\n
\r\n\r\n Each repeated event has a date and time and reminders are issued\r\n by the system to alert when an event is upcoming or overdue.\r\n Events can be simply closed by responding to the system email\r\n and for example attaching the relevant maintenance report, or by\r\n closing the event within the system. All documentation relating\r\n to the maintenance event can be attached to the file, then\r\n retrieved or viewed by all relevant personnel or suppliers.\r\n
\r\n\r\n Property managers often use the commercial property management\r\n software to send updates and newsletters to tenants or staff.\r\n Tenants can in turn comment on the newsletter or pose questions.\r\n Unanswered newsletter responses will be flagged on the\r\n dashboard.\r\n
\r\n\r\n\r\n Dynamic, intelligent commercial property management software\r\n
\r\n\r\n\r\n The best software is continually developed, through listening to\r\n user experiences and their breadth of knowledge. As our\r\n customers’ businesses grow using Dwellant’s building management\r\n software, so do we. Our success is intrinsically linked to the\r\n success of our customers who come to rely on Dwellant. Our\r\n portal is dynamic so where new features are introduced to one\r\n customer, this is made available to all users.\r\n
\r\n\r\n\r\n Software security is a top priority at Dwellant. Our ISO 27001\r\n certification gives our clients and users the assurance that all\r\n data and user functionality is protected by the highest security\r\n features. Our in-house developers maintain Dwellant’s commercial\r\n property management software and ensure security remains\r\n paramount.\r\n
\r\n\r\n Data Protection is addressed via a signed agreement between\r\n Dwellant and the client. This states that the client has the\r\n legal right to disclose all personal data that it discloses to\r\n Dwellant under or in connection with this agreement and further\r\n that the client shall fully comply with the Data Protection Act\r\n 1998 and GDPR Act 2016.\r\n
\r\n\r\n Dwellant warrants that it will act only on instructions of the\r\n client in relation to the processing of any Personal Data\r\n performed by Dwellant on behalf of the client. That it has in\r\n place reasonably appropriate security measures (both technical\r\n and organisational) against unlawful or unauthorised processing\r\n of Personal Data. The web service is protected using security\r\n systems and technologies which include a Hardware Firewall\r\n configured with the minimum standard rule set and a software\r\n firewall configured to protect systems and restrict traffic to\r\n the minimum protocols. Further is administrative access given\r\n through a secure site and appropriate rules for password\r\n security enabled. Regular security monitoring and configuration\r\n checks are carried out. Dwellant provides market-leading\r\n commercial property management software to ensure your and your\r\n clients’ data is handled correctly.\r\n
\r\n\r\n Dwellant’s commercial property management software is a\r\n holistic, cloud-based system for the 21st century. Like no other\r\n software- it brings together all stakeholders in a commercial\r\n building, with intelligence, speed and accuracy.\r\n
\r\n \r\n\r\n Building Maintenance Software Programs\r\n
\r\n\r\n\r\n Dwellant’s software is a holistic, cloud-based system for the\r\n 21st century. Like no other building maintenance software\r\n program like it- it brings together all stakeholders in a\r\n residential building or development with intelligence and\r\n elegance.\r\n
\r\n\r\n Residential and commercial building maintenance is a complex job\r\n which calls for expertise from a variety of professions. The\r\n property management industry at times still relies on manual and\r\n paper-based systems to support their work. Businesses rely on\r\n different systems from different software providers for each of\r\n their work areas, making it hard to keep track of all areas of\r\n the business and avoid duplicating efforts. The demands on those\r\n responsible for multi-occupancy building maintenance are ever\r\n increasing. Building maintenance software programs that provide\r\n a holistic platform for a broad customer case are in demand.\r\n
\r\n\r\n At Dwellant, we thought long and hard about how we can\r\n streamline property maintenance processes, reducing the stress\r\n associated with its high volume and high expectation nature. We\r\n created a system that provides a market-leading building\r\n maintenance software program - an all-encompassing, including\r\n platform that is genuinely easy to use.\r\n
\r\n\r\n Our building maintenance software program has been specifically\r\n designed for those who manage commercial and residential\r\n buildings, involving multiple stakeholders. Dwellant is equally\r\n intuitive and easy to use for the building’s manager (on-site\r\n and off-site), the occupants (e.g. residents, commercial\r\n tenants) and any maintenance service providers. Its\r\n functionality has been developed after many years spent with\r\n property managers, to understand what is important to them. Our\r\n solution is a platform that is interactive, with multi-layer\r\n access levels, intuitive to use by anyone and an invaluable tool\r\n to make building maintenance as easy as possible.\r\n
\r\n\r\n Through close working with building management professionals,\r\n Dwellant understands the demands on the property manager and the\r\n needs of building developers, leaseholders, tenants and\r\n suppliers and has created a building maintenance software\r\n program that is versatile, simple to use and dynamic.\r\n
\r\n\r\n Building maintenance software program like Dwellant’s\r\n in-the-cloud platform, feature crucial elements for enabling\r\n digital transformation in the building manager’s workplace.\r\n
\r\n\r\n Dwellant’s cloud-based Core building maintenance software\r\n program can revolutionise how the property management team\r\n delivers high volume maintenance and management, ultimately\r\n benefiting the building’s occupiers.\r\n
\r\n \r\n\r\n The engine room of Dwellant powers a wide range of crucial\r\n workflow and task management activities. For the building\r\n maintenance and management team, this is their go-to platform\r\n for routine duties and longer term planning. This ‘core’ of the\r\n software presents itself to the building or property manager as\r\n a dashboard, clearly showing upcoming tasks, those overdue and\r\n tasks completed. Nothing is left to memory or to chance, so\r\n maintenance tasks are never unknowingly neglected.\r\n
\r\n\r\n Maintenance items can originate from many sources, including a\r\n report from a resident or tenant, a site inspection by a\r\n property manager or building manager, or from a third party\r\n contractor. However the item is reported, it will be logged on\r\n Dwellant and seen through to completion. A resident reporting a\r\n maintenance issue on Dwellant will be kept up to date via the\r\n building maintenance software program, all the way to its\r\n resolution. Similarly, a contractor noticing a maintenance issue\r\n may be assigned the task of resolving it - through Dwellant’s\r\n building maintenance software program.\r\n
\r\n\r\n\r\n Spending service charge money on building maintenance has to be\r\n closely monitored, not least as it will need to fall within\r\n funds available and the service charge budget set for the year.\r\n With statutory expenditure limits ( as per Section 20 of the\r\n Landlord and Tenant Act) also programmed into Dwellant, building\r\n managers are able to stay on the right side of landlord and\r\n tenant legislation. ‘Section 20’ expenditure limits relating to\r\n qualifying works and qualifying long term agreements are\r\n automatically and continuously monitored by the building\r\n maintenance software program, for every invoice, for every\r\n contract and for every project. A clever flagging system prompts\r\n the manager to validate expenditure and reminds of purchasing\r\n limits.\r\n
\r\n \r\n\r\n Dwellant provides the ideal building maintenance software\r\n program for longer term planned maintenance or major works or\r\n capital expenditure projects. Dwellant allows a building manager\r\n to prepare for a planned maintenance programme, years in advance\r\n if necessary.\r\n
\r\n\r\n The implementation of planned maintenance is integral to the\r\n successful management of a building. And communication of such a\r\n plan to the service charge payers is equally important. Dwellant\r\n transparently holds reports in documentation vaults online -\r\n easy to find, easy to view, easy to digest.\r\n
\r\n\r\n Task dashboards can include schedule major works and capital\r\n expenditure projects and permit project planning ahead of time.\r\n The building maintenance software program will facilitate the\r\n planning, communication and execution of each project.\r\n
\r\n\r\n\r\n Building maintenance software programs without in-built health\r\n and safety and compliance capabilities may lead to unsafe\r\n working practices with potentially catastrophic results.\r\n Dwellant has an integrated option to link risk assessments and\r\n method statements to the work order process. This way on-site\r\n staff, office staff and contractors can all access and review\r\n documents as needed, and relevant permit to work documents can\r\n be issued quickly and accurately.\r\n
\r\n\r\n Our platform allows maintenance contractors to view any\r\n identified health and safety hazards on site, including the\r\n presence of asbestos and any unprotected areas. The health and\r\n safety information is held on the building maintenance software\r\n program for all relevant parties to see and share.\r\n
\r\n\r\n The ‘frequent event’ function for routine surveys and patrol\r\n checks provides the team on-site with structure to their working\r\n day. Whether these are for common parts site inspections,\r\n security patrols, or health and safety checks, site managers can\r\n download a monthly report for onward transmission to head office\r\n management and ultimately to the client as needed. The results\r\n of such inspections and surveys provide useful data for regular\r\n tool-box talks and training. Any reports are immediately\r\n accessible and downloadable from Dwellant’s building maintenance\r\n software program thus ideal to be used for team or client or\r\n contractor meetings.\r\n
\r\n\r\n A health and safety dashboard allows a building manager to see\r\n outstanding health and safety tasks and actions, whether they\r\n relate to fire safety, water hygiene, asbestos, utility safety\r\n or working at height. Actions resulting from risk assessments,\r\n surveys and inspection reports are extracted by the building\r\n maintenance software program and the necessary parties can view\r\n them, delegate them, mark them as ‘in progress’ and close them\r\n off once completed. The use of one system for on-site as well as\r\n off-site management means delegation to those at the coal face\r\n helps to spread the workload and accelerate its completion. As\r\n necessary, risk assessors themselves, the Health & Safety\r\n Executive (HSE), the fire service and others can be given access\r\n to this Dwellant dashboard to view the courses of action prior\r\n to a health and safety incident or an accident. Near-misses as\r\n well as accidents can be recorded on Dwellant, to aid safer\r\n working practices in the future.\r\n
\r\n\r\n Automated, repeat messages from the building maintenance\r\n software program to team members facilitate the collation of\r\n such data for internal statistical analysis, safety reporting\r\n and prompting of actions outstanding.\r\n
\r\n \r\n\r\n Supply chain management is one of Dwellant’s most popular\r\n functions amongst maintenance managers. Valued contractors are\r\n provided with a login to use Dwellant to receive works orders.\r\n Firstly, they need to provide the necessary accreditation and\r\n certification, which they can do electronically on the platform.\r\n The onus is on the contractors to update their credentials as\r\n often as they are renewed, usually annually. Once approved,\r\n contractors are then able to receive and progress quotation\r\n requests and work orders. Annual regular maintenance contracts\r\n are also managed by the building maintenance software program.\r\n Automated reminders prompt the management team for contract\r\n renewals and reviews. Renewal is simple, and quotes for\r\n contracts are equally easy to obtain and accept. The building\r\n maintenance software program retains the contract history so the\r\n manager can review previous suppliers, prices and terms.\r\n
\r\n\r\n\r\n Not all can complete the circle. Dwellant does with aplomb. Once\r\n a maintenance contractor has completed a job, he can bring up\r\n the job on Dwellant, mark it as complete, upload any proof as\r\n required (e.g. a photograph) and upload an invoice there and\r\n then. The invoice - which should be coded perfectly as it was\r\n done when the order was placed - goes directly into the building\r\n manager’s workflow. The contractor can even email his invoice\r\n and it will be auto-read, matched automatically to the\r\n corresponding works order and key data populated instantly, all\r\n by our AI engine. The contractor need not do any data entry. No\r\n paper. No postage. No lost invoices - the app does all the hard\r\n work. At any time, the contractor can see on the dashboard of\r\n the building maintenance software program the status of his\r\n payment - so no chasing is required.\r\n
\r\n\r\n From the property manager’s point of view, Dwellant’s\r\n prescriptive but tried-and-tested systems ensure invoices are\r\n coded to the correct funds, schedules and nominal codes. Once\r\n the property or building manager has approved them, they are\r\n endorsed by a superior or superiors ahead of payment.\r\n Throughout, communication is facilitated through messaging flags\r\n carrying crucial information to allow approval and finally\r\n invoice payment. The building maintenance software program is\r\n monitoring input error too. Where invoice amounts differ from\r\n contracted sums or work order details, this is automatically\r\n flagged for further scrutiny.\r\n
\r\n\r\n For regular and predictable building maintenance, contracts can\r\n be set up on Dwellant, thereby ensuring invoices are\r\n auto-approved (within set expenditure tolerances) and go\r\n directly to the accounts department for payment. The data from\r\n all invoices processed in Dwellant are seamlessly uploaded to\r\n the building maintenance manager’s back-end accounts system\r\n ready for physical payment to the supplier.\r\n
\r\n\r\n Dwellant has provided its customers with a building maintenance\r\n software program that handles maintenance issue reporting\r\n through to invoice payment and everything in between.\r\n
\r\n \r\n\r\n Arguably the most important resource paid for by the service\r\n charge payers is the on-site staff. They are customer facing and\r\n usually kept very busy, especially with maintenance related\r\n tasks. Dwellant provides a building maintenance software program\r\n that ensures the on-site staff are genuinely connected to the\r\n overall management of the building. The use of our software\r\n means one system, coordinating the efforts of on-site and office\r\n based staff. It means office based property managers can\r\n delegate tasks to maintenance focussed site staff, who can then\r\n liaise directly with the contractors. In this day and age of\r\n on-site staff running the show, the greater the investment in\r\n the site staff, the less stressed the property manager becomes\r\n and the better service the residents will receive.\r\n
\r\n\r\n\r\n Whether a property manager is looking after homes or workplaces,\r\n he/she will be dealing with demanding owners and occupiers who\r\n expect maintenance issues to be dealt with efficiently and the\r\n cost of resolution reasonable. Whether homes or offices,\r\n Dwellant provides a sense of ‘community’. Our software\r\n facilitates a closeness between building management and end\r\n users, but also a closeness between the community members. Our\r\n software gives the community a voice, a platform to help make\r\n decisions, including discussion forums and voting tools.\r\n
\r\n\r\n Dwellant’s building maintenance software program gives users the\r\n ability to be self-sufficient. Why spend time on the phone with\r\n a property manager when you can report a maintenance issue\r\n through the platform and enable others in the building to see\r\n that they need not raise the same issue? To report such a\r\n maintenance issue, a user can simply send an email to the\r\n platform which in turn creates a task for the property manager.\r\n The tasks are visibly logged and can be tracked by those who\r\n need to act or need to know about the progress of the\r\n maintenance issue.\r\n
\r\n\r\n Commonly asked questions - maintenance related or otherwise -\r\n can be answered via an online residents’ guide, a guide that is\r\n constantly updated and brings to life the wider, local\r\n community.\r\n
\r\n\r\n Practically speaking, any Dwellant user can choose our building\r\n maintenance software program to make online payments from\r\n anywhere in the world. These may be for service charges, ground\r\n rent, or for individual ‘home’ services. Accessed through a\r\n secure personal vault showing all previous transactions, users\r\n can rest assured that their details are safe.\r\n
\r\n\r\n Residents and commercial tenants can access their building’s\r\n branded platform from anywhere, anytime, from a PC or smart\r\n device connected to the internet. This means that they can keep\r\n up to date with news, important messages or progress with\r\n building works. The management team has the ability through the\r\n software to issue emergency notifications via email or SMS, thus\r\n alerting of any incident or important update in real time.{\" \"}\r\n
\r\n \r\nContact our dedicated sales team on
\r\nOr Email us at
\r\n\r\n ‘Placemaking’ is more than a buzzword. For a residential or\r\n commercial scheme to earn and maintain an identity and develop a\r\n sense of community, a portal such as the one Dwellant provides\r\n can go beyond the practical aspects of building maintenance\r\n reporting and fulfillment.\r\n
\r\n\r\n Each building or scheme using Dwellant can have set up for it a\r\n unique website immediately giving it an online presence. The\r\n more the users use the website, the greater the chance of\r\n developing a sense of place - a place in which to live, work,\r\n enjoy, and thrive. Anyone looking to rent or buy in your area,\r\n will be attracted to your ‘place’ as it has an identity, is\r\n community focussed and is clearly well maintained.\r\n
\r\n\r\n First impressions count and a prospective purchaser (and their\r\n solicitor) will have a hundred and one questions to receive\r\n satisfactory answers to, before they embark on their expensive\r\n transaction. They tend to ask these of the current owner, who\r\n turns to the property manager for the answers.{\" \"}\r\n
\r\n\r\n Dwellant’s building maintenance software program provides the\r\n ultimate efficiency in preparing and issuing legal packs. LPE1\r\n and LPE2 forms are completed by the manager or administration\r\n department directly into the forms embedded in the software. The\r\n Dwellant Document Vault holds the requested files. When the\r\n LPE1/LPE2 forms are completed, the recipient (usually the\r\n solicitor) receives a weblink generated by Dwellant. Clicking\r\n through, the solicitor will be able to download the completed\r\n LPE forms and PDF copies of all requested documents. As soon as\r\n the web link is opened, proof of opening is given to the sender.\r\n
\r\n\r\n Dwellant’s pre-contract enquiry service above is market-leading.\r\n A pack can be prepared in as little as 20 minutes, meaning last\r\n minute requests for information that may be holding up a sale\r\n can be delivered fast to save the day! Online payment is\r\n available too. The LPE functionality will help any agent to beat\r\n the industry wide capped cost for a solicitors inquiry pack!\r\n
\r\n\r\n\r\n This first-class building maintenance software program enjoys\r\n various communication tools. This is to ensure maintenance\r\n issues are dealt with quickly and accurately.\r\n
\r\n\r\n Dwellant provides a communications hub for on-site teams and a\r\n vital link between head office and remote workers. We have seen\r\n that Dwellant can be used to visibly maximise the effectiveness\r\n of on-site staff. Data and tasks are shared and distributed\r\n between the team members. As the software is cloud-based and\r\n becomes the single system for coordinating the efforts of\r\n on-site and office based staff, those ultimately responsible for\r\n executing tasks can delegate with confidence and monitor\r\n progress remotely.\r\n
\r\n\r\n An on-site team using Dwellant’s building maintenance software\r\n program can access residents’ data in real time. All data for\r\n on-site operations can be retained and managed securely via\r\n access passwords and layered access levels. To communicate\r\n efficiently with residents, the on-site team can make use of the\r\n building maintenance software program posting tool. This allows\r\n for swift mail merging to multiple parties - hundreds of\r\n individuals at a time. The platform uses email or SMS to reach\r\n customers, providing links to retrieve further information from\r\n the Dwellant platform. Using the building maintenance software\r\n program, emergency messages can also be issued using the SMS\r\n alert tool.\r\n
\r\n\r\n For both the property management and on-site teams, Dwellant\r\n provides a CRM-style interface that facilitates first line\r\n response to customers. Whatever the source of the enquiry, the\r\n building maintenance software program allows external\r\n notifications (e.g. a maintenance issue reported) to be entered\r\n straight into the system. These can be converted swiftly into\r\n work orders and everyone who needs to know can track progress\r\n through to completion, including residents, tenants and\r\n contractors. The reporter of the issue can track progress as a\r\n Dwellant user at any time, from anywhere with an internet\r\n connection.\r\n
\r\n\r\n Dwellant’s very own process form creation allows your own\r\n bespoke policies to be set up, building by building or\r\n company-wide. This helps to streamline processes or rolling out\r\n standard letters across the business. Whether it is for a\r\n licence to alter consent, starting an insurance claim or simply\r\n requesting a new key fob, the building maintenance software\r\n program will create the forms allowing property and building\r\n managers to make faster and more informed decisions. A uniform\r\n approach saves time and gives reassurance to the business that\r\n all staff work to the same standards.\r\n
\r\n \r\n\r\n The system holds a huge capacity for reporting downloads and\r\n uploads on all levels.\r\n
\r\n\r\n Senior management and operational managers alike can view\r\n activity and performance against set targets live, and can\r\n download reports across different business sectors with data\r\n analysis tools, ready for presentations or group reporting.\r\n
\r\n\r\n On a building level, the on-site estate manager can see live\r\n activities and outstanding tasks for the property and his team.\r\n Simple metrics reports keep the manager updated on critical\r\n activities and site statistics.\r\n
\r\n\r\n Typical reports include for example building unit owners\r\n registered as users on the building maintenance software\r\n program. Normally this is related to the number of units,\r\n depending on whether partners and tenants register separately,\r\n and whether commercial tenants have been invited to register.\r\n
\r\n\r\n The property manager will be interested in statistics to monitor\r\n his own performance and identify areas for improvement. The\r\n system permits managers to keep an eye on their KPIs by running\r\n status reports on day to day activities as well as specific\r\n business focuses from the building maintenance software program.\r\n
\r\n\r\n A useful report is one produced on supplier contracts. A\r\n contract describes regular, repetitive work to be carried out in\r\n the building e.g. cleaning, gardening. The building maintenance\r\n software program monitors renewal dates and reminds the team and\r\n manager when contracts need to be renewed. Checking the data\r\n regularly informs the manager of where new contracts need to be\r\n placed or renewed - very useful when consolidating.\r\n
\r\n\r\n High volume invoice processing needs close monitoring and KPIs\r\n are frequently set for invoice statuses. Dwellant’s metrics\r\n reports show data on invoices by ‘open’, ‘value’, ‘disputed’,\r\n and ‘average days to payment’.\r\n
\r\n\r\n Further operational metrics reporting relates to the number of\r\n open requests. There will always be some open requests as most\r\n jobs take more than a day to complete (especially if waiting\r\n time is included).{\" \"}\r\n
\r\n\r\n Reports can also be seen on the open requests, their content and\r\n for how many days they have been kept open. This can provide a\r\n picture of the efficiency of the individual manager or the team,\r\n and the speed of open requests, average age in days the request\r\n has been worked on.\r\n
\r\n\r\n Most buildings have events that are repeated at regular\r\n intervals e.g. fire alarm tests, lift alarm test, boiler\r\n maintenance etc. The key events are set up on the building\r\n maintenance software program when the property comes online.\r\n They can be added to and edited as needed. Each repeated event\r\n has a date and time and reminders are issued by the system to\r\n alert when an event is upcoming or overdue. Events can be simply\r\n closed by responding to the system email and for example\r\n attaching the relevant maintenance report, or by closing the\r\n event within the system. All documentation relating to the event\r\n and maintenance can be attached to the file, then retrieved or\r\n viewed by all staff or managers or surveyors.\r\n
\r\n\r\n Property managers often use the building maintenance software\r\n program to send updates and newsletters to leaseholders,\r\n residents or staff. Residents can in turn comment on the\r\n newsletter or pose questions. Unanswered newsletter responses\r\n will be flagged on the dashboard.\r\n
\r\n\r\n Where packages are stored by the concierge team, the building\r\n maintenance software program can be used to report on those\r\n packages that have not yet been collected. This report can be\r\n utilised by the concierge to create a list to call residents and\r\n remind them to visit reception and collect the items that have\r\n arrived for them. A mail merge can use this data to target all\r\n late collections en masse. It can also serve to record\r\n measurement of parcel turnaround and residents’ speed of pick up\r\n - and encourage efficient management of the parcel room.\r\n
\r\n\r\n\r\n The building maintenance software program has been built with an\r\n open API engine, so despite its comprehensiveness that its own\r\n modules provided, we are ready to integrate with your own\r\n existing software to provide a unique combination that serves\r\n exactly the needs of your business.\r\n
\r\n\r\n Dwellant integrates with all recognised accounts/service charge\r\n software solutions, meaning service charge data is shared\r\n bi-directionally. Dwellant’s Data-Gateway makes this possible.\r\n Furthermore, Dwellant’s sophisticated API engine means its\r\n workflow and task management abilities - particularly for\r\n maintenance management - have surpassed the traditional estate\r\n management software capabilities therefore integration with\r\n Dwellant gives their property managers and other users a vastly\r\n enhanced service.\r\n
\r\n\r\n For contractors too, Dwellant’s smart API engine enables\r\n contractors’ own CRM/works management system to be integrated\r\n bi-directionally. That means any work order placed on Dwellant\r\n emerges on the contractor’s own system ready to be assigned to\r\n an engineer. The same applies to health and safety advisors’\r\n systems. Two way data exchange means no duplication of effort.\r\n
\r\n\r\n The dedicated Dwellant implementation team looks after every\r\n step of the process so you do not need to worry about onboarding\r\n the building maintenance software program. Before the project\r\n starts an implementation plan is agreed with set timelines and\r\n key dates. The team explains each step and ensures the client\r\n has all the information needed to commence set up. All critical\r\n data and documents received will be securely loaded and can then\r\n be viewed in the document vault.\r\n
\r\n \r\n\r\n Dwellant plug-in CSite allows property managers and on-site\r\n staff to conduct site surveys on a tablet. Actions populate\r\n Dwellant upon synchronisation. Concierge HV and MV seamlessly\r\n manage your on-site key, package and visitor obligations. All\r\n Dwellant plug-ins fully integrate with our central cloud-based\r\n software.\r\n
\r\n\r\n Csite is the ultimate building inspection tool for property and\r\n estate managers who wish to carry out swift and accurate site\r\n inspections.\r\n
\r\n\r\n Once you have set up a template for each building, there are\r\n three simple steps to complete.\r\n
\r\n- \r\n
- \r\n Survey: when you carry out a site visit, you\r\n can now complete your survey via smartphone or tablet, adding\r\n photos directly to your notes.\r\n \r\n
- \r\n Synchronise: when online, synchronise with\r\n Dwellant and actions appear, ready for delegation.\r\n \r\n
- \r\n Report: a site visit report is created and\r\n available in Word, PDF and CSV formats. The documents and\r\n photos are always available for audit checks.\r\n \r\n
\r\n The Csite site inspector operates anywhere with offline use. The\r\n app is downloaded on a phone or tablet and is ready to use.\r\n Using the app saves valuable time for the site surveyor. The\r\n survey and report are geo-location tracked and logged\r\n immediately, saving 90% office admin time. All data be stored\r\n where you can make it work for you and your clients.\r\n
\r\n\r\n The management tasks following on from your site visit are\r\n simple. The Csite app turns tasks into work orders there and\r\n then. The app and its functions are easy to learn and use. New\r\n staff are swiftly trained to use the tool. Csite ensures\r\n consistency of data across all teams and buildings. It provides\r\n safe and secure storage of surveys and reliable end-to-end\r\n reporting.\r\n
\r\n\r\n Csite works on any Android and IOS device; it removes all need\r\n for site inspection write ups. The inspector can work offline\r\n and synchronise the report and all photos and data once back in\r\n reception range or back in the office. Questions linked to\r\n assets and historic asset data can be saved and followed up\r\n easily, and any work orders that result from the queries can be\r\n issued immediately. The app allows the creation of template\r\n content and specific questions to ensure continuity across your\r\n portfolios.\r\n
\r\n\r\n A simple link to the Dwellant portfolio allows integration and\r\n seamless, automatic reporting of all on-site issues. Defects\r\n management has never been so easy. Geo and time stamp validate\r\n the report and make it usable for explicit uses including\r\n witness statements. Once the site survey is finalised,\r\n instructions are ready to be assigned to the contractor. The\r\n synchronised content from the site inspections is kept ready on\r\n Dwellant to be expanded on or shared with others.\r\n
\r\n\r\n\r\n Concierge HV (high volume) is your essential high volume\r\n package, key and visitor management software. (MV is medium\r\n volume, which is a scaled down version that uses tablet\r\n technology rather than a pc).\r\n
\r\n\r\n\r\n If online shopping deliveries, visitor tracking and key\r\n management have left your concierge overwhelmed, you’re at risk\r\n of losing crucial time, trust and ultimately income. Our fast,\r\n efficient and secure automated system has been designed with\r\n your on-site staff in mind.\r\n
\r\n\r\n\r\n Paperless package and key handling reduces human error. Due to\r\n instant parcel notification and fast pick up, approximately 40%\r\n of space is saved in your parcel room. Concierge HV includes\r\n automated email chasers for parcels. There are also chasers for\r\n keys ensuring borrowers do not hang on to them. Instant stock\r\n check reports and logs help management to keep track of the\r\n borrower’s identity and when the keys are set for return. Easy\r\n to produce audit reports support the team and manager in\r\n monitoring everything that comes in and goes out from the\r\n concierge desk.\r\n
\r\n\r\n\r\n Using the scan-and-process tool the team process residents\r\n packages as they are dropped off by the postman or courier\r\n companies. Keys are also scanned in and out using secure tagging\r\n systems.\r\n
\r\n\r\n\r\n With instant notifications, residents receive the news about\r\n their parcel as soon as it arrives at the front desk. Residents\r\n leave instructions for handling of keys and parcels, all\r\n information is safely stored on the data hub. All updates are\r\n received live by the resident, through instant notifications,\r\n SMS and email. The Dwellant software makes collection as well as\r\n distribution of keys and parcels secure and easy. Key release\r\n functionality includes built-in registered key release policy\r\n specific to residents’ contacts, so that a resident can give\r\n easy access to his/her apartment, to a friend or relative.\r\n
\r\n\r\n\r\n On-site passes are issued and kept track of simply and securely.\r\n Site access and permits to contractors is simply managed by the\r\n front desk team.\r\n
\r\n\r\n\r\n A secure audit trail is key to effective front desk package\r\n management. The digital audit trail avoids any manual errors\r\n saving time and money. Auto reminders and notifications save the\r\n concierge team and manager valuable time, particularly during\r\n peak periods such as Christmas.{\" \"}\r\n
\r\n\r\n\r\n The quick-click-process is a smart application that reduces the\r\n package management process from minutes to seconds. The system\r\n is cloud-based as paper processes are open to human error which\r\n leaves data vulnerable.\r\n
\r\n\r\n\r\n Latest scanning technology is part of the system. Packages and\r\n keys are managed with reliable speed and accuracy. Residents\r\n have full control over their data and who has access to their\r\n keys and parcels. Residents conveniently log in to update and\r\n monitor their own account.\r\n
\r\n\r\n\r\n The system is fully GDPR compliant. All data is completely\r\n protected for total peace of mind. Continued support is provided\r\n by the customer service team who are available via chat or on\r\n the telephone. On free dedicated training days we will show your\r\n staff on site how the system works in their workplace. All\r\n support materials are stored online and are available upon\r\n request.\r\n
\r\n\r\n\r\n With parcels, keys and visitor logs securely managed via\r\n Dwellant, the concierge team can focus on the front desk\r\n service. Deliveries are no longer a headache, as they take\r\n seconds to process. Residents can have peace of mind that that\r\n no more parcels or keys are lost or misplaced.\r\n
\r\n\r\n\r\n With seamless service and effective use of space for packages,\r\n fewer staff are needed at peak periods, allowing for service\r\n charge budget savings.\r\n
\r\n\r\n\r\n Bespoke Buildings is a web portal dedicated to your estate, its\r\n residents and its community. It is designed to deliver an\r\n elegant digital experience for the estate team and residents\r\n alike. Bespoke will help residents unlock the full value and\r\n identity of their home by giving them anytime access to their\r\n building and priceless local knowledge. It allows the site staff\r\n and managing agent to seamlessly communicate with all\r\n leaseholders and residents, keeping them informed of important\r\n building news, including maintenance issues. Bespoke import { Header } from './../Components/Header';\r\nisimport OpeningSection from './../Components/New/OpeningSection';\r\nimport ContactUsSection from './../Components/New/ContactUsSection';\r\n\r\n developed to deliver residents a continuous high-end digital\r\n home experience.\r\n
\r\n\r\n Through automated functionality the on-site team can control\r\n facility and activity bookings. Residents are able to reserve\r\n their move-ins and have access to a wealth of online information\r\n about the apartment, the property and its surrounds. Bespoke\r\n forms can be used to for registrations and collating of\r\n residents’ data and queries.\r\n
\r\n\r\n Pre-set work flows automate replies and help the site team to\r\n deliver a great resident experience.\r\n
\r\n\r\n The interactive features on the website allow residents to have\r\n their home in their hands. Unique features create a community\r\n feel second to none.\r\n
\r\n\r\n The site design is engaging, modern and mobile-friendly.\r\n Services provided by the team are easy to identify and access,\r\n at the click of a button. Through the website calendar,\r\n residents can make bookings for the facilities on site (such as\r\n the cinema) or activities such as exercise classes from the\r\n comfort of their home, or whilst away travelling.\r\n
\r\n\r\n A dynamic location guide introduces the residents to their new\r\n home and immediate neighbourhood. Updates about local events,\r\n theatre shows and restaurants, are fed into the website. Bespoke\r\n provides a guide on where to eat, exercise, drink, relax and how\r\n to enjoy the community. The portal allows access to all\r\n home-related documents, user manuals, information about the\r\n communal parts of the property as well as the services provided\r\n by the concierge team. Live local transport information is fed\r\n into the website too.\r\n
\r\n\r\n\r\n Key functions of the webpage are driven by the fully opted-in\r\n content. Residents have an individual user profile which is the\r\n gateway to all documentation related to the property and leisure\r\n activities offered on site.\r\n
\r\n\r\n\r\n The building maintenance software program’s responsive design is\r\n created to suit Android, iOS and PC. The structure of each page\r\n content is bespoke to each development and its residents.\r\n
\r\n\r\n\r\n Forms and booking facilities are customised for each\r\n development. Locked content for special features are tailored to\r\n residents’ profile. Residents can raise requests directly to the\r\n on-site management team and receive responses via email or SMS.\r\n The management team can turn around any queries swiftly and make\r\n responses visible to an individual or groups of residents.\r\n
\r\n\r\n\r\n Product features include the integration with external services\r\n e.g. Salesforce. The webpage’s communication is set up according\r\n to residents’ preferences. It is easy to set up and manage\r\n through user-friendly interfaces designed for the on-site\r\n building team. The software fully integrates with the property’s\r\n door entry system, providing residents with secure control of\r\n their home. It gives easy to upload unit-specific documents and\r\n manuals. Local landmarks and businesses are identified via\r\n linked Google pages.\r\n
\r\n\r\n Bespoke provides a rounded digital experience that serves the\r\n residents and staff of the property to create a warm and\r\n welcoming community.\r\n
\r\n \r\n\r\n Software security is a top priority at Dwellant. Our ISO 27001\r\n certification gives our clients and users the assurance that all\r\n data and user functionality is protected by the highest security\r\n features. Our in-house developers maintain Dwellant’s suite of\r\n products, ensuring security remains paramount.\r\n
\r\n\r\n Data Protection is addressed via a signed agreement between\r\n Dwellant and the client. This states that the client has the\r\n legal right to disclose all personal data that it discloses to\r\n Dwellant under or in connection with this agreement and further\r\n that the client shall fully comply with the Data Protection Act\r\n 1998 and GDPR Act 2016.\r\n
\r\n\r\n Dwellant warrants that it will act only on instructions of the\r\n client in relation to the processing of any Personal Data\r\n performed by Dwellant on behalf of the client. That it has in\r\n place reasonably appropriate security measures (both technical\r\n and organisational) against unlawful or unauthorised processing\r\n of Personal Data. The web service is protected using security\r\n systems and technologies which include a Hardware Firewall\r\n configured with the minimum standard rule set and a software\r\n firewall configured to protect systems and restrict traffic to\r\n the minimum protocols. Further is administrative access given\r\n through a secure site and appropriate rules for password\r\n security enabled. Regular security monitoring and configuration\r\n checks are carried out. Dwellant provides market-leading\r\n software to ensure your and your clients’ data is handled\r\n correctly.\r\n
\r\n \r\n\r\n Building Maintenance Tracking Software\r\n
\r\n\r\n Dwellant’s software is a holistic, cloud-based system for the\r\n 21st century. Like no other building maintenance tracking\r\n software Dwellant brings together all stakeholders in a\r\n residential building or development with intelligence and\r\n elegance.\r\n
\r\n\r\n Residential and commercial asset maintenance is a complex job\r\n which calls for expertise from a variety of professions. The\r\n property management industry at times still utilises manual and\r\n paper-based systems to support their work. Businesses rely on\r\n different platforms from varying software providers for each of\r\n their work tasks. This mix is making it hard to keep track of\r\n all areas of the business and avoid duplicating efforts. The\r\n demands on those responsible for multi-occupancy building\r\n maintenance are ever increasing. Building maintenance tracking\r\n software that provides a holistic platform for a broad customer\r\n case are in demand.\r\n
\r\n\r\n At Dwellant, we thought long and hard about how we can assist\r\n with streamlining asset maintenance processes, reducing the\r\n stress associated with its high volume and high expectation\r\n nature. We created a system that provides a market-leading\r\n building maintenance tracking software - an all-encompassing,\r\n including platform that is genuinely easy to use.\r\n
\r\n\r\n Our building maintenance tracking software has been specifically\r\n designed for those who manage commercial and residential\r\n property with a multitude of assets. Dwellant is equally\r\n intuitive and easy to use for the building’s manager (on-site\r\n and off-site), the occupants (e.g. residents, commercial\r\n tenants) and any maintenance service providers. Its\r\n functionality has been developed after many years spent with\r\n property professionals, to understand what is important to them.\r\n Our solution is a platform that is interactive, with multi-layer\r\n access levels, intuitive to use by anyone and an invaluable tool\r\n to make building maintenance as easy as possible.\r\n
\r\n\r\n Dwellant understands the demands on the property manager and the\r\n needs of building developers, leaseholders, tenants and\r\n suppliers and has created a building maintenance tracking\r\n software that is versatile, simple to use and dynamic.\r\n
\r\n\r\n Building maintenance tracking software like Dwellant’s\r\n in-the-cloud platform, features crucial elements for enabling\r\n digital transformation in the building manager’s workplace.\r\n
\r\n\r\n Dwellant’s cloud-based Core building maintenance tracking\r\n software can revolutionise how the property management team\r\n delivers high volume maintenance and management, ultimately\r\n benefiting all of the building’s stakeholders.\r\n
\r\n \r\n\r\n The engine room of Dwellant powers a wide range of crucial\r\n workflow and task management activities. For the building\r\n maintenance and management team, this is their go-to platform\r\n for routine duties and longer term planning. This ‘core’ of the\r\n software presents itself to the building or property manager as\r\n a dashboard, clearly showing upcoming tasks, those overdue and\r\n tasks completed. Nothing is left to memory or to chance, so\r\n maintenance tasks are never unknowingly neglected.\r\n
\r\n\r\n Maintenance items can originate from many sources, including a\r\n report from a resident or tenant, a site inspection by a\r\n property manager or building manager, or from a third party\r\n contractor. However the item is reported, it will be logged on\r\n Dwellant and seen through to completion. A tenant reporting a\r\n maintenance issue on Dwellant will be kept up to date via the\r\n building maintenance tracking software, all the way to its\r\n resolution. Similarly, a contractor noticing a maintenance issue\r\n may be assigned the task of resolving it.\r\n
\r\n\r\n Once a maintenance issue is reported and recorded on the\r\n building maintenance tracking software the building tenants can\r\n follow what is happening with the repair. Updates by the\r\n property team and contractor can be made visible so to provide\r\n peace of mind to the tenants that maintenance is in progress.\r\n The progress report and lists of all maintenance activities can\r\n easily be downloaded and reviewed for performance measurement.\r\n Tenant Associations, Residential Management Boards and Landlords\r\n can have access to shared maintenance statistics and reports,\r\n thus always have visibility of management activity.\r\n
\r\n\r\n\r\n Spending service charge money on building maintenance has to be\r\n closely monitored, not least as maintenance expenditure will\r\n need to fall within funds available for the year. With budgetary\r\n constraints and statutory expenditure limits ( as per Section 20\r\n of the Landlord and Tenant Act) also programmed into Dwellant,\r\n building managers are able to stay on the right side of landlord\r\n and tenant legislation. ‘Section 20’ expenditure limits relating\r\n to qualifying works and qualifying long term agreements are\r\n automatically and continuously monitored by the building\r\n maintenance tracking software, for every invoice, for every\r\n contract and for every project. A clever flagging system prompts\r\n the manager to validate expenditure and reminds of purchasing\r\n limits.\r\n
\r\n \r\n\r\n Building maintenance software programs without in-built health\r\n and safety and compliance capabilities may lead to unsafe\r\n working practices with potentially catastrophic results.\r\n Dwellant has an integrated option to link risk assessments and\r\n method statements to the work order process. This way on-site\r\n staff, office staff and contractors can all access and review\r\n documents as needed, and relevant permit to work documents can\r\n be issued quickly and accurately.\r\n
\r\n\r\n Our platform allows maintenance contractors to view any\r\n identified health and safety hazards on site, including the\r\n presence of asbestos and any unprotected areas. The health and\r\n safety information is held on the building maintenance software\r\n program for all relevant parties to see and share.\r\n
\r\n\r\n The ‘frequent event’ function for routine surveys and patrol\r\n checks provides the team on-site with structure to their working\r\n day. Whether these are for common parts site inspections,\r\n security patrols, or health and safety checks, site managers can\r\n download a monthly report for onward transmission to head office\r\n management and ultimately to the client as needed. The results\r\n of such inspections and surveys provide useful data for regular\r\n tool-box talks and training. Any reports are immediately\r\n accessible and downloadable from Dwellant’s building maintenance\r\n software program thus ideal to be used for team or client or\r\n contractor meetings.\r\n
\r\n\r\n A health and safety dashboard allows a building manager to see\r\n outstanding health and safety tasks and actions, whether they\r\n relate to fire safety, water hygiene, asbestos, utility safety\r\n or working at height. Actions resulting from risk assessments,\r\n surveys and inspection reports are extracted by the building\r\n maintenance software program and the necessary parties can view\r\n them, delegate them, mark them as ‘in progress’ and close them\r\n off once completed. The use of one system for on-site as well as\r\n off-site management means delegation to those at the coal face\r\n helps to spread the workload and accelerate its completion. As\r\n necessary, risk assessors themselves, the Health & Safety\r\n Executive (HSE), the fire service and others can be given access\r\n to this Dwellant dashboard to view the courses of action prior\r\n to a health and safety incident or an accident. Near-misses as\r\n well as accidents can be recorded on Dwellant, to aid safer\r\n working practices in the future.\r\n
\r\n\r\n Automated, repeat messages from the building maintenance\r\n software program to team members facilitate the collation of\r\n such data for internal statistical analysis, safety reporting\r\n and prompting of actions outstanding.\r\n
{\" \"}\r\n {\" \"}\r\nContact our dedicated sales team on
\r\nOr Email us at
\r\n\r\n Supply chain management is one of Dwellant’s most popular\r\n functions amongst maintenance managers. Valued contractors are\r\n provided with a login to use Dwellant to receive works orders.\r\n Firstly, they need to provide the necessary accreditation and\r\n certification, which they can do electronically on the platform.\r\n The onus is on the contractors to update their credentials as\r\n often as they are renewed, usually annually. Once approved,\r\n contractors are then able to receive and progress quotation\r\n requests and work orders. Annual regular maintenance contracts\r\n are also managed by the building maintenance software program.\r\n Automated reminders prompt the management team for contract\r\n renewals and reviews. Renewal is simple, and quotes for\r\n contracts are equally easy to obtain and accept. The building\r\n maintenance software program retains the contract history so the\r\n manager can review previous suppliers, prices and terms.\r\n
\r\n\r\n\r\n Not all can complete the circle. Dwellant does with aplomb. Once\r\n a maintenance contractor has completed a job, he can bring up\r\n the job on Dwellant, mark it as complete, upload any proof as\r\n required (e.g. a photograph) and upload an invoice there and\r\n then. The invoice - which should be coded perfectly as it was\r\n done when the order was placed - goes directly into the building\r\n manager’s workflow. The contractor can even email his invoice\r\n and it will be auto-read, matched automatically to the\r\n corresponding works order and key data populated instantly, all\r\n by our AI engine. The contractor need not do any data entry. No\r\n paper. No postage. No lost invoices - the app does all the hard\r\n work. At any time, the contractor can see on the dashboard of\r\n the building maintenance software program the status of his\r\n payment - so no chasing is required.\r\n
\r\n\r\n From the property manager’s point of view, Dwellant’s\r\n prescriptive but tried-and-tested systems ensure invoices are\r\n coded to the correct funds, schedules and nominal codes. Once\r\n the property or building manager has approved them, they are\r\n endorsed by a superior or superiors ahead of payment.\r\n Throughout, communication is facilitated through messaging flags\r\n carrying crucial information to allow approval and finally\r\n invoice payment. The building maintenance software program is\r\n monitoring input error too. Where invoice amounts differ from\r\n contracted sums or work order details, this is automatically\r\n flagged for further scrutiny.\r\n
\r\n\r\n For regular and predictable building maintenance, contracts can\r\n be set up on Dwellant, thereby ensuring invoices are\r\n auto-approved (within set expenditure tolerances) and go\r\n directly to the accounts department for payment. The data from\r\n all invoices processed in Dwellant are seamlessly uploaded to\r\n the building maintenance manager’s back-end accounts system\r\n ready for physical payment to the supplier.\r\n
\r\n\r\n Dwellant has provided its customers with a building maintenance\r\n software program that handles maintenance issue reporting\r\n through to invoice payment and everything in between.\r\n
\r\n \r\n\r\n Arguably the most important resource paid for by the service\r\n charge payers is the on-site staff. They are customer facing and\r\n usually kept very busy, especially with maintenance related\r\n tasks. Dwellant provides a building maintenance software program\r\n that ensures the on-site staff are genuinely connected to the\r\n overall management of the building. The use of our software\r\n means one system, coordinating the efforts of on-site and office\r\n based staff. It means office based property managers can\r\n delegate tasks to maintenance focussed site staff, who can then\r\n liaise directly with the contractors. In this day and age of\r\n on-site staff running the show, the greater the investment in\r\n the site staff, the less stressed the property manager becomes\r\n and the better service the residents will receive.\r\n
\r\n\r\n\r\n Whether a property manager is looking after homes or workplaces,\r\n he/she will be dealing with demanding owners and occupiers who\r\n expect maintenance issues to be dealt with efficiently and the\r\n cost of resolution reasonable. Whether homes or offices,\r\n Dwellant provides a sense of ‘community’. Our software\r\n facilitates a closeness between building management and end\r\n users, but also a closeness between the community members. Our\r\n software gives the community a voice, a platform to help make\r\n decisions, including discussion forums and voting tools.\r\n
\r\n\r\n Dwellant’s building maintenance software program gives users the\r\n ability to be self-sufficient. Why spend time on the phone with\r\n a property manager when you can report a maintenance issue\r\n through the platform and enable others in the building to see\r\n that they need not raise the same issue? To report such a\r\n maintenance issue, a user can simply send an email to the\r\n platform which in turn creates a task for the property manager.\r\n The tasks are visibly logged and can be tracked by those who\r\n need to act or need to know about the progress of the\r\n maintenance issue.\r\n
\r\n\r\n Commonly asked questions - maintenance related or otherwise -\r\n can be answered via an online residents’ guide, a guide that is\r\n constantly updated and brings to life the wider, local\r\n community.\r\n
\r\n\r\n Practically speaking, any Dwellant user can choose our building\r\n maintenance software program to make online payments from\r\n anywhere in the world. These may be for service charges, ground\r\n rent, or for individual ‘home’ services. Accessed through a\r\n secure personal vault showing all previous transactions, users\r\n can rest assured that their details are safe.\r\n
\r\n\r\n Residents and commercial tenants can access their building’s\r\n branded platform from anywhere, anytime, from a PC or smart\r\n device connected to the internet. This means that they can keep\r\n up to date with news, important messages or progress with\r\n building works. The management team has the ability through the\r\n software to issue emergency notifications via email or SMS, thus\r\n alerting of any incident or important update in real time.{\" \"}\r\n
\r\n \r\n\r\n The system holds a huge capacity for reporting downloads and\r\n uploads on all levels.\r\n
\r\n\r\n Senior management and operational managers alike can view\r\n activity and performance against set targets live, and can\r\n download reports across different business sectors with data\r\n analysis tools, ready for presentations or group reporting.\r\n
\r\n\r\n On a building level, the on-site estate manager can see live\r\n activities and outstanding tasks for the property and his team.\r\n Simple metrics reports keep the manager updated on critical\r\n activities and site statistics.\r\n
\r\n\r\n Typical reports include for example building unit owners\r\n registered as users on the building maintenance software\r\n program. Normally this is related to the number of units,\r\n depending on whether partners and tenants register separately,\r\n and whether commercial tenants have been invited to register.\r\n
\r\n\r\n The property manager will be interested in statistics to monitor\r\n his own performance and identify areas for improvement. The\r\n system permits managers to keep an eye on their KPIs by running\r\n status reports on day to day activities as well as specific\r\n business focuses from the building maintenance software program.\r\n
\r\n\r\n A useful report is one produced on supplier contracts. A\r\n contract describes regular, repetitive work to be carried out in\r\n the building e.g. cleaning, gardening. The building maintenance\r\n software program monitors renewal dates and reminds the team and\r\n manager when contracts need to be renewed. Checking the data\r\n regularly informs the manager of where new contracts need to be\r\n placed or renewed - very useful when consolidating.\r\n
\r\n\r\n High volume invoice processing needs close monitoring and KPIs\r\n are frequently set for invoice statuses. Dwellant’s metrics\r\n reports show data on invoices by ‘open’, ‘value’, ‘disputed’,\r\n and ‘average days to payment’.\r\n
\r\n\r\n Further operational metrics reporting relates to the number of\r\n open requests. There will always be some open requests as most\r\n jobs take more than a day to complete (especially if waiting\r\n time is included).{\" \"}\r\n
\r\n\r\n Reports can also be seen on the open requests, their content and\r\n for how many days they have been kept open. This can provide a\r\n picture of the efficiency of the individual manager or the team,\r\n and the speed of open requests, average age in days the request\r\n has been worked on.\r\n
\r\n\r\n Most buildings have events that are repeated at regular\r\n intervals e.g. fire alarm tests, lift alarm test, boiler\r\n maintenance etc. The key events are set up on the building\r\n maintenance software program when the property comes online.\r\n They can be added to and edited as needed. Each repeated event\r\n has a date and time and reminders are issued by the system to\r\n alert when an event is upcoming or overdue. Events can be simply\r\n closed by responding to the system email and for example\r\n attaching the relevant maintenance report, or by closing the\r\n event within the system. All documentation relating to the event\r\n and maintenance can be attached to the file, then retrieved or\r\n viewed by all staff or managers or surveyors.\r\n
\r\n\r\n Property managers often use the building maintenance software\r\n program to send updates and newsletters to leaseholders,\r\n residents or staff. Residents can in turn comment on the\r\n newsletter or pose questions. Unanswered newsletter responses\r\n will be flagged on the dashboard.\r\n
\r\n\r\n Where packages are stored by the concierge team, the building\r\n maintenance software program can be used to report on those\r\n packages that have not yet been collected. This report can be\r\n utilised by the concierge to create a list to call residents and\r\n remind them to visit reception and collect the items that have\r\n arrived for them. A mail merge can use this data to target all\r\n late collections en masse. It can also serve to record\r\n measurement of parcel turnaround and residents’ speed of pick up\r\n - and encourage efficient management of the parcel room.\r\n
\r\n \r\n\r\n Dwellant plug-in CSite allows property managers and on-site\r\n staff to conduct site surveys on a tablet. Actions populate\r\n Dwellant upon synchronisation. Concierge HV and MV seamlessly\r\n manage your on-site key, package and visitor obligations. All\r\n Dwellant plug-ins fully integrate with our central cloud-based\r\n software.\r\n
\r\n\r\n Csite is the ultimate building inspection tool for property and\r\n estate managers who wish to carry out swift and accurate site\r\n inspections.\r\n
\r\n\r\n Once you have set up a template for each building, there are\r\n three simple steps to complete.\r\n
\r\n- \r\n
- \r\n Survey: when you carry out a site visit, you\r\n can now complete your survey via smartphone or tablet, adding\r\n photos directly to your notes.\r\n \r\n
- \r\n Synchronise: when online, synchronise with\r\n Dwellant and actions appear, ready for delegation.\r\n \r\n
- \r\n Report: a site visit report is created and\r\n available in Word, PDF and CSV formats. The documents and\r\n photos are always available for audit checks.\r\n \r\n
\r\n The Csite site inspector operates anywhere with offline use. The\r\n app is downloaded on a phone or tablet and is ready to use.\r\n Using the app saves valuable time for the site surveyor. The\r\n survey and report are geo-location tracked and logged\r\n immediately, saving 90% office admin time. All data be stored\r\n where you can make it work for you and your clients.\r\n
\r\n\r\n The management tasks following on from your site visit are\r\n simple. The Csite app turns tasks into work orders there and\r\n then. The app and its functions are easy to learn and use. New\r\n staff are swiftly trained to use the tool. Csite ensures\r\n consistency of data across all teams and buildings. It provides\r\n safe and secure storage of surveys and reliable end-to-end\r\n reporting.\r\n
\r\n\r\n Csite works on any Android and IOS device; it removes all need\r\n for site inspection write ups. The inspector can work offline\r\n and synchronise the report and all photos and data once back in\r\n reception range or back in the office. Questions linked to\r\n assets and historic asset data can be saved and followed up\r\n easily, and any work orders that result from the queries can be\r\n issued immediately. The app allows the creation of template\r\n content and specific questions to ensure continuity across your\r\n portfolios.\r\n
\r\n\r\n A simple link to the Dwellant portfolio allows integration and\r\n seamless, automatic reporting of all on-site issues. Defects\r\n management has never been so easy. Geo and time stamp validate\r\n the report and make it usable for explicit uses including\r\n witness statements. Once the site survey is finalised,\r\n instructions are ready to be assigned to the contractor. The\r\n synchronised content from the site inspections is kept ready on\r\n Dwellant to be expanded on or shared with others.\r\n
\r\n \r\n\r\n All onsite staff will need to be aware of the requirements for a\r\n building’s maintenance. To teach knowledge and awareness the\r\n team will require guidance and training. Dwellant’ s property\r\n management inspection app can serve as a training instrument\r\n that gets engagement and attention from all staff. The app can\r\n facilitate the on-site staff’s genuine interested in the\r\n building’s good maintenance and provision of services and their\r\n positive input in the overall management of the building. The\r\n use of the property management inspection app will bring\r\n together the efforts of both on-site and office based staff for\r\n the benefit of the property and its stakeholders. It means\r\n office based property managers can through the use of the\r\n property management inspection app delegate tasks to maintenance\r\n focussed site staff, who can then liaise directly with the\r\n contractors as and when needed. In this day and age of on-site\r\n staff being the heart and soul of a development, the greater the\r\n investment in the site staff, the less stressed the property\r\n manager becomes and the better service the residents and the\r\n landlord will receive. The Csite property maintenance tracking\r\n software is your platform for achieving this goal.\r\n
\r\n \r\n\r\n Software security is a top priority at Dwellant. Our ISO 27001\r\n certification gives our clients and users the assurance that all\r\n data and user functionality is protected by the highest security\r\n features. Our in-house developers maintain Dwellant’s suite of\r\n products, ensuring security remains paramount.\r\n
\r\n\r\n Data Protection is addressed via a signed agreement between\r\n Dwellant and the client. This states that the client has the\r\n legal right to disclose all personal data that it discloses to\r\n Dwellant under or in connection with this agreement and further\r\n that the client shall fully comply with the Data Protection Act\r\n 1998 and GDPR Act 2016.\r\n
\r\n\r\n Dwellant warrants that it will act only on instructions of the\r\n client in relation to the processing of any Personal Data\r\n performed by Dwellant on behalf of the client. That it has in\r\n place reasonably appropriate security measures (both technical\r\n and organisational) against unlawful or unauthorised processing\r\n of Personal Data. The web service is protected using security\r\n systems and technologies which include a Hardware Firewall\r\n configured with the minimum standard rule set and a software\r\n firewall configured to protect systems and restrict traffic to\r\n the minimum protocols. Further is administrative access given\r\n through a secure site and appropriate rules for password\r\n security enabled. Regular security monitoring and configuration\r\n checks are carried out. Dwellant provides market-leading\r\n software to ensure your and your clients’ data is handled\r\n correctly.\r\n
\r\n \r\nProperty Asset Management Software
\r\n\r\n Dwellant’s software is a holistic, cloud-based system for the\r\n 21st century. Like no other property asset management software\r\n Dwellant brings together all stakeholders in a residential\r\n building or development with intelligence and elegance.\r\n
\r\n\r\n Managing the assets within a building can be a daunting task,\r\n particularly with new built developments featuring more and more\r\n complex mechanical installations. The demands on those responsible\r\n for multi-occupancy building maintenance are ever increasing.\r\n Newly built developments often have integral, complex heating and\r\n cooling networks, expensive plant and equipment, the task of\r\n managing these and keeping them well looked after and run\r\n efficiently and economically falls to the property professionals.\r\n Today’s health and safety and sustainability compliance requires\r\n detailed technical and legislative knowledge of those who maintain\r\n property.\r\n
\r\n\r\n\r\n At Dwellant, we thought long and hard about how we can assist with\r\n streamlining asset maintenance processes, reducing the stress\r\n associated with its high volume and high expectation nature. We\r\n created a system that provides a market-leading property asset\r\n management software - an all-encompassing, including platform that\r\n is genuinely easy to use.\r\n
\r\n\r\n\r\n Our property asset management software has been specifically\r\n developed for those who manage commercial and residential property\r\n with a multitude of assets. Dwellant is equally intuitive and easy\r\n to use for the building’s manager (on-site and off-site), the\r\n occupants (e.g. residents, commercial tenants) and any maintenance\r\n service providers. Its functionality has been developed after many\r\n years spent with property professionals, to understand what is\r\n important to them. Our solution is a platform that is interactive,\r\n with multi-layer access levels, intuitive to use by anyone and an\r\n invaluable tool to make building maintenance as easy as possible.\r\n
\r\n\r\n\r\n Dwellant understands the demands on the property manager and the\r\n needs of building developers, leaseholders, tenants and suppliers\r\n and has created a property asset management software that is\r\n versatile, simple to use and dynamic.\r\n
\r\n\r\n\r\n Property asset management software like Dwellant’s in-the-cloud\r\n platform, features crucial elements for enabling digital\r\n transformation in the building manager’s workplace.{\" \"}\r\n
\r\n\r\n\r\n Dwellant’s cloud-based Core property asset management software can\r\n revolutionise how the property management team delivers high\r\n volume maintenance and management, ultimately benefiting all of\r\n the building’s stakeholders.\r\n
\r\n\r\nWorkflow and Task Management
\r\n\r\n The engine room of Dwellant powers a wide range of crucial\r\n workflow and task management activities. For the building\r\n maintenance and management team, this is their go-to platform for\r\n routine duties and longer term planning. This ‘core’ of the\r\n software presents itself to the building or property manager as a\r\n dashboard, clearly showing upcoming tasks, those overdue and tasks\r\n completed. Nothing is left to memory or to chance, so maintenance\r\n tasks are never unknowingly neglected.{\" \"}\r\n
\r\n\r\n Maintenance items can originate from many sources, including a\r\n report from a resident or tenant, a site inspection by a property\r\n manager or building manager, or from a third party contractor.\r\n However the item is reported, it will be logged on Dwellant and\r\n seen through to completion. A tenant reporting a maintenance issue\r\n on Dwellant will be kept up to date via the property asset\r\n management software, all the way to its resolution. Similarly, a\r\n contractor noticing a maintenance issue may be assigned the task\r\n of resolving it.\r\n
\r\n\r\n Once a maintenance issue is reported and recorded on property\r\n asset management software the building tenants can follow what is\r\n happening with the repair. Updates by the property team and\r\n contractor can be made visible so to provide peace of mind to the\r\n tenants that maintenance is in progress. The progress report and\r\n lists of all maintenance activities can easily be downloaded and\r\n reviewed for performance measurement. Tenant Associations,\r\n Residential Management Boards and Landlords can have access to\r\n shared maintenance statistics and reports, thus always have\r\n visibility of management activity.\r\n
\r\n\r\nExpenditure control
\r\n\r\n Spending service charge money on building maintenance has to be\r\n closely monitored, not least as expenditure will need to fall\r\n within funds available for the year. With budgetary constraints\r\n and statutory expenditure limits ( as per Section 20 of the\r\n Landlord and Tenant Act) also programmed into Dwellant, building\r\n managers are able to stay on the right side of landlord and tenant\r\n legislation. ‘Section 20’ expenditure limits relating to\r\n qualifying works and qualifying long term agreements are\r\n automatically and continuously monitored by the property asset\r\n management software, for every invoice, for every contract and for\r\n every project. A clever flagging system prompts the manager to\r\n validate expenditure and reminds of purchasing limits.\r\n
\r\n\r\nHealth & safety built in
\r\n\r\n Property asset management software without in-built health and\r\n safety and compliance capabilities may lead to unsafe working\r\n practices with potentially adverse results. Dwellant has an\r\n integrated option to link risk assessments and method statements\r\n to the work order process. This way on-site and office staff as\r\n well as contractors can all access and review documents as needed.\r\n Relevant permit to work documents can be issued quickly and\r\n accurately through the property asset management software.\r\n
\r\n\r\n Dwellant’s platform allows maintenance contractors to view any\r\n identified health and safety hazards on site, including the\r\n presence of asbestos and any unprotected areas. The health and\r\n safety information is held on the property asset management\r\n software for all relevant parties to see and share.\r\n
\r\n\r\n The ‘frequent event’ function for routine surveys and patrol\r\n checks provides the team on-site with structure to their working\r\n day. Whether these are for common parts site inspections, security\r\n patrols, or health and safety checks, site managers can download a\r\n monthly report for onward transmission to head office management\r\n and ultimately to any other party who requires them. The results\r\n of such inspections and surveys provide useful data for regular\r\n tool-box talks and training. Any reports are immediately\r\n accessible and downloadable from Dwellant’s property asset\r\n management software thus ideal to be used for team, client or\r\n contractor meetings.\r\n
\r\n\r\n A health and safety dashboard allows a building manager to see\r\n outstanding health and safety tasks and actions, whether they\r\n relate to fire safety, water hygiene, asbestos, utility safety or\r\n working at height. Actions resulting from risk assessments,\r\n surveys and inspection reports are extracted by the property asset\r\n management software and the necessary parties can view them,\r\n delegate them, mark them as ‘in progress’ and close them off once\r\n completed. The use of one system for on-site as well as off-site\r\n management means delegation to those at the coal face helps to\r\n spread the workload and accelerate its completion. As necessary,\r\n risk assessors themselves, the fire service and others can be\r\n given access to this Dwellant dashboard to view the courses of\r\n action prior to a health and safety incident or an accident.\r\n Near-misses as well as accidents can be recorded on Dwellant, to\r\n aid safer working practices in the future. Automated, repeat\r\n messages from the property asset management software to team\r\n members facilitate the collation of such data for internal\r\n statistical analysis, safety reporting and prompting of actions\r\n outstanding.{\" \"}\r\n
\r\n\r\nContractor management
\r\n\r\n Supply chain management is one of Dwellant’s most popular\r\n functions amongst maintenance managers. Valued contractors are\r\n provided with a login to use Dwellant to receive works orders.\r\n Firstly, they need to provide the necessary accreditation and\r\n certification, which they can do electronically on the platform.\r\n The onus is on the contractors to update their credentials as\r\n often as they are renewed, usually annually. Once approved,\r\n contractors are then able to receive and progress quotation\r\n requests and work orders. Annual regular maintenance contracts are\r\n also managed by the property asset management software. Automated\r\n reminders prompt the management team for contract renewals and\r\n reviews. Renewal is simple, and quotes for contracts are equally\r\n easy to obtain and accept. The property asset management software\r\n retains the contract history so the manager can review previous\r\n suppliers, prices and terms.\r\n
\r\n\r\nIntelligent invoice processing
\r\n\r\n Not all property asset management software can complete the\r\n circle. Dwellant does with aplomb. Once a maintenance contractor\r\n has completed a job, he can bring up the job on Dwellant, mark it\r\n as complete, upload any proof as required (e.g. a photograph) and\r\n upload an invoice there and then. The invoice - which should be\r\n coded perfectly as it was done when the order was placed - goes\r\n directly into the building manager’s workflow. The contractor can\r\n even email his invoice and it will be auto-read, matched\r\n automatically to the corresponding works order and key data\r\n populated instantly, all by our AI engine. The contractor need not\r\n do any data entry. No paper. No postage. No lost invoices - the\r\n app does all the hard work. At any time, the contractor can see on\r\n the dashboard of the property asset management software the status\r\n of his payment - so no chasing is required.\r\n
\r\n\r\n From the property manager’s point of view, Dwellant’s prescriptive\r\n but tried-and-tested systems ensure invoices are coded to the\r\n correct funds, schedules and nominal codes. Once the property or\r\n building manager has approved them, they are endorsed by a\r\n superior or superiors ahead of payment. Throughout, communication\r\n is facilitated through messaging flags carrying crucial\r\n information to allow approval and finally invoice payment. The\r\n property asset management software is monitoring input error too.\r\n Where invoice amounts differ from contracted sums or work order\r\n details, this is automatically flagged for further scrutiny.\r\n
\r\n\r\n For regular and predictable building maintenance, contracts can be\r\n set up on Dwellant, thereby ensuring invoices are auto-approved\r\n (within set expenditure tolerances) and go directly to the\r\n accounts department for payment. The data from all invoices\r\n processed in Dwellant are seamlessly uploaded to the building\r\n maintenance manager’s back-end accounts system ready for physical\r\n payment to the supplier.{\" \"}\r\n
\r\n\r\n Dwellant has provided its customers with a property asset\r\n management software that handles maintenance issue reporting\r\n through to invoice payment and everything in between.\r\n
\r\nOn-site staff
\r\n\r\n Arguably the most important resource paid for by the service\r\n charge payers is the on-site staff. They are customer facing and\r\n usually kept very busy, especially with maintenance related tasks.\r\n Dwellant provides a property asset management software that\r\n ensures the on-site staff are genuinely connected to the overall\r\n management of the building. The use of our software means one\r\n system, coordinating the efforts of on-site and office based\r\n staff. It means office based property managers can delegate tasks\r\n to maintenance focussed site staff, who can then liaise directly\r\n with the contractors. In this day and age of on-site staff running\r\n the show, the greater the investment in the site staff, the less\r\n stressed the property manager becomes and the better service the\r\n residents will receive.\r\n
\r\n\r\nResidents and tenants
\r\n\r\n Whether a property manager is managing homes or workplaces, he/she\r\n will be dealing with demanding owners and occupiers who expect\r\n maintenance issues to be dealt with efficiently and the cost of\r\n resolution reasonable. Dwellant’s property asset management\r\n software facilitates a close relationship between building\r\n management and its tenants.\r\n
\r\n\r\n Dwellant’s property asset management software gives users the\r\n ability to be self-sufficient. Why spend time on the phone with a\r\n property manager when you can report a maintenance issue through\r\n the platform and enable others in the building to see that they\r\n need not raise the same issue? To report such a maintenance issue,\r\n a user can simply send an email to the platform which in turn\r\n creates a task for the property manager. The tasks are visibly\r\n logged and can be tracked by those who need to act or need to know\r\n about the progress of the maintenance issue.\r\n
\r\n\r\n Commonly asked questions - maintenance related or otherwise - can\r\n be answered via an online residents’ guide, a guide that is\r\n constantly updated and brings to life the wider, local community.\r\n
\r\n\r\n Residents and commercial tenants can access their building’s\r\n branded platform from anywhere, anytime, from a PC or smart device\r\n connected to the internet. This means that they can keep up to\r\n date with news, important messages or progress with building\r\n works. The maintenance team has the ability through the platform\r\n to issue emergency notifications via email or SMS, thus alerting\r\n of any incident or important update in real time.\r\n
\r\nReporting and KPIs
\r\n\r\n The system holds a huge capacity for reporting downloads and\r\n uploads on all levels. Senior management and operational managers\r\n alike can view maintenance activity and performance against set\r\n targets live, and can download reports across different business\r\n sectors with data analysis tools, ready for presentations or group\r\n reporting.\r\n
\r\n\r\n On a building level, the on-site estate manager can see live\r\n activities and outstanding maintenance tasks for the team. Simple\r\n metrics reports keep the manager updated on critical maintenance\r\n and performance statistics.\r\n
\r\n\r\n The property manager will be interested in statistics to monitor\r\n his own performance and identify areas for improvement. The system\r\n permits managers to keep an eye on their maintenance and other\r\n KPIs by running status reports on day to day activities as well as\r\n specific business focuses.\r\n
\r\n\r\n\r\n Further operational metrics reporting relates to the number of\r\n open maintenance. There will always be some open requests as most\r\n jobs take more than a day to complete (especially if waiting time\r\n is included).\r\n
\r\n\r\n Reports can also be seen on the open requests, their content and\r\n for how many days they have been kept open. This can provide a\r\n picture of the efficiency of the individual manager or the team,\r\n and the speed of open requests, average age in days the request\r\n has been worked on.\r\n
\r\n\r\n Most buildings have events that are repeated at regular intervals\r\n e.g. fire alarm tests, lift alarm test, boiler maintenance etc.\r\n The key events are set up on the property asset management\r\n software when the property comes online. They can be added to and\r\n edited as needed. Each repeated event has a date and time and\r\n reminders are issued by the system to alert when an event is\r\n upcoming or overdue. Events can be simply closed by responding to\r\n the system email and for example attaching the relevant\r\n maintenance report, or by closing the event within the system. All\r\n documentation relating to the event and maintenance can be\r\n attached to the file, then retrieved or viewed by all staff or\r\n managers or surveyors. Property managers often use the property\r\n asset management software to send updates and newsletters to\r\n leaseholders, residents or staff.{\" \"}\r\n
\r\n\r\nOn-site Tools
\r\n\r\n Dwellant plug-in CSite allows property managers and on-site staff\r\n to conduct site surveys on a tablet. Actions populate Dwellant\r\n upon synchronisation. Csite is the ultimate property asset\r\n management software tool for property and estate managers. Once\r\n you have set up a template for each building, there are three\r\n simple steps to complete.\r\n
\r\n- \r\n
- \r\n Survey: when you carry out a site visit, you can now complete\r\n your survey via smartphone or tablet, adding photos directly to\r\n your notes.\r\n \r\n
- \r\n Synchronise: when online, synchronise with Dwellant and actions\r\n appear, ready for delegation.\r\n \r\n
- \r\n Report: a site visit report is created and available in Word,\r\n PDF and CSV formats. The documents and photos are always\r\n available for audit checks.\r\n \r\n
\r\n The Csite site inspector operates anywhere with offline use. The\r\n app is downloaded on a phone or tablet and is ready to use. Using\r\n the app saves valuable time for the site surveyor. The survey and\r\n report are geo-location tracked and logged immediately, saving 90%\r\n office admin time. All data be stored where you can make it work\r\n for you and your clients.\r\n
\r\n\r\n The management tasks following on from your site visit are simple.\r\n The Csite app turns tasks into work orders there and then. The app\r\n and its functions are easy to learn and use. New staff are swiftly\r\n trained to use the tool. Csite ensures consistency of data across\r\n all teams and buildings. It provides safe and secure storage of\r\n surveys and reliable end-to-end reporting.\r\n
\r\n\r\n Csite works on any Android and IOS device; it removes all need for\r\n site inspection write ups. The inspector can work offline and\r\n synchronise the report and all photos and data once back in\r\n reception range or back in the office. Questions linked to assets\r\n and historic asset data can be saved and followed up easily, and\r\n any work orders that result from the queries can be issued\r\n immediately. The app allows the creation of template content and\r\n specific questions to ensure continuity across your portfolios.\r\n
\r\n\r\n A simple link to the Dwellant portfolio allows integration and\r\n seamless, automatic reporting of all on-site issues. Defects\r\n management has never been so easy. Geo and time stamp validate the\r\n report and make it usable for explicit uses including witness\r\n statements. Once the site survey is finalised, instructions are\r\n ready to be assigned to the contractor. The synchronised content\r\n from the site inspections is kept ready on Dwellant to be expanded\r\n on or shared with others.{\" \"}\r\n
\r\n\r\n\r\n The property asset management software software for training\r\n
\r\n\r\n All onsite staff will need to be aware of the requirements for a\r\n building’s maintenance. To teach knowledge and awareness the team\r\n will require guidance and training. Dwellant’ s property\r\n management inspection app can serve as a training instrument that\r\n gets engagement and attention from all staff. The app can\r\n facilitate the on-site staff’s genuine interested in the\r\n building’s good maintenance and provision of services and their\r\n positive input in the overall management of the building. The use\r\n of the property management inspection app will bring together the\r\n efforts of both on-site and office based staff for the benefit of\r\n the property and its stakeholders. It means office based property\r\n managers can through the use of the property management inspection\r\n app delegate tasks to maintenance focussed site staff, who can\r\n then liaise directly with the contractors as and when needed. In\r\n this day and age of on-site staff being the heart and soul of a\r\n development, the greater the investment in the site staff, the\r\n less stressed the property manager becomes and the better service\r\n the residents and the landlord will receive. The Csite property\r\n asset management software is your platform for achieving this\r\n goal.\r\n
\r\n\r\nSecurity and Data Protection
\r\n\r\n\r\n Software security is a top priority at Dwellant. Our ISO 27001\r\n certification gives our clients and users the assurance that all\r\n data and user functionality is protected by the highest security\r\n features. Our in-house developers maintain Dwellant’s suite of\r\n products, ensuring security remains paramount.\r\n
\r\n\r\n Data Protection is addressed via a signed agreement between\r\n Dwellant and the client. This states that the client has the legal\r\n right to disclose all personal data that it discloses to Dwellant\r\n under or in connection with this agreement and further that the\r\n client shall fully comply with the Data Protection Act 1998 and\r\n GDPR Act 2016.{\" \"}\r\n
\r\n\r\n Dwellant warrants that it will act only on instructions of the\r\n client in relation to the processing of any Personal Data\r\n performed by Dwellant on behalf of the client. That it has in\r\n place reasonably appropriate security measures (both technical and\r\n organisational) against unlawful or unauthorised processing of\r\n Personal Data. The web service is protected using security systems\r\n and technologies which include a Hardware Firewall configured with\r\n the minimum standard rule set and a software firewall configured\r\n to protect systems and restrict traffic to the minimum protocols.\r\n Further is administrative access given through a secure site and\r\n appropriate rules for password security enabled. Regular security\r\n monitoring and configuration checks are carried out. Dwellant\r\n provides market-leading software to ensure your and your clients’\r\n data is handled correctly.{\" \"}\r\n
\r\n\r\n Dwellant’s software is a holistic, cloud-based system for the 21st\r\n century. Like no other property asset management software Dwellant\r\n brings together all stakeholders in a residential building or\r\n development with intelligence and elegance.{\" \"}\r\n
\r\nProperty Management Software
\r\n\r\n Dwellant’s property management software is a holistic,\r\n cloud-based system for the 21st century. Like no other software,\r\n it brings together all stakeholders with ease and effect. To buy\r\n property management software, you need not look any further!\r\n
\r\n\r\n Property management represents a complex profession that demands\r\n detailed, specialist knowledge in a field of different\r\n disciplines. Today’s practitioners are expected to apply their\r\n expertise to a high volume of activities and work at speed, often\r\n around the clock. By its nature property management connects a\r\n variety of professionals and stakeholders. All parties have one\r\n common goal, that is the safety, compliance and good upkeep of a\r\n building, with delivery of high quality services on site and with\r\n this a valuable return on their investment. To achieve this\r\n comprehensively, managers put in charge of a building will look to\r\n buy property management software.\r\n
\r\n\r\n\r\n The property management industry at times still relies on manual\r\n and paper-based systems to support their work. Businesses buy\r\n different platforms from varying software providers for each of\r\n their work areas. Buying the best and most efficient property\r\n management software can become a headache for many.\r\n
\r\n\r\n\r\n At Dwellant we have thought long and hard about how we can remove\r\n worries about the management of a building or a larger\r\n developments, by creating property management software that is\r\n comprehensive, intuitive and easy to use.\r\n
\r\n\r\n\r\n Dwellant’s property management software has been designed for\r\n those who manage buildings, developments or schemes, and equally\r\n for those who occupy them. The property management software is\r\n equally intuitive and easy to use for the manager, the tenant and\r\n those who provide services to the property. Its functionality has\r\n been developed after many years spent with property professionals\r\n and tenant to understand what is important to them. Our solution\r\n is a property management software that is interactive, with\r\n multi-layer access levels, intuitive to use by anyone and an\r\n invaluable tool to make property management as easy as possible.\r\n
\r\n\r\n\r\n Dwellant’s property management software has features for tenants,\r\n managers and those owning or managing a building. Property\r\n management requires a wealth of specific skills; it demands\r\n specialist expertise, first-class communication, consistently high\r\n energy levels, and in depth knowledge of property maintenance and\r\n its underlying legal framework. These requirements are brought\r\n together and put to work by Dwellant’s property management\r\n software.\r\n
\r\n\r\n\r\n Multi functional user features make Dwellant’s property management\r\n software is a pleasure to use. User configurable dashboards and\r\n reporting tools help manage day to day work tasks. Task management\r\n is linked to automated diary reminders and email alerts so light\r\n work is made of logging routine queries, maintenance management\r\n and health & safety compliance.\r\n
\r\n\r\n\r\n Work instructions and maintenance contracts with third parties are\r\n issued by the manager through Dwellant’s property management\r\n software. The work instruction process is simplified through\r\n automated reminders and email communication with all parties.\r\n Health and safety requirements in relation to a specific works\r\n instruction (risk assessments and method statements for instance)\r\n are also manageable through the platform. Contractor invoices are\r\n automatically matched to the original works orders, meaning\r\n payments are swift and simple. Invoice authorisation can be as\r\n simple or multi-layered as the property management company wishes.\r\n
\r\n\r\n\r\n Throughout the works ordering and invoicing/payment processes, all\r\n financial data is linked live to the service charge accounts\r\n software package that the block manager is using, so that works\r\n are not ordered without the requisite funds being in place. The\r\n best property management software packages have an open API engine\r\n ready for action. Dwellant’s property management software provides\r\n this.\r\n
\r\n\r\n\r\n The management of health and safety frequency-driven tasks (for\r\n example, fire risk assessments) and resulting actions (for\r\n example, installation of signage) is a fundamental part of a\r\n property manager’s day to day work. Dwellant’s property management\r\n software uses dashboards and email alerts to remind of these\r\n tasks, routine maintenance inspections and actions that require\r\n quotations and works at the building.\r\n
\r\n\r\n\r\n Communication with and from tenants is easier than ever. For\r\n tenants, our property management software is a web portal,\r\n accessible from any PC or smart device connected to the internet.\r\n Registration is straightforward and there are choices to make when\r\n receiving updates about the building. Email alerts and SMS are\r\n popular choices to receive news as it is released.\r\n
\r\n\r\n\r\n For ease of communication tenants can send maintenance requests or\r\n queries directly through the portal, and these enquiries will be\r\n distributed automatically to the person best placed to deal with\r\n them, swiftly and efficiently. Our property management software\r\n has been designed to be fully inclusive.\r\n
\r\n\r\n\r\n Access to service charge information and service charge payments\r\n has never been more transparent. Secure access levels allow for\r\n privacy and confidentiality. Information about service charge\r\n budgets and accounts, and indeed any of the services provided by\r\n the management company can be easily found and reviewed through\r\n the Dwellant’s property management software.\r\n
\r\n\r\n\r\n Property management often involves the organisation and execution\r\n of complex projects. Such programmes of major works bring together\r\n professional groups (building, surveying, engineering) and\r\n residents groups, all of whom have to collaborate and communicate\r\n effectively together to ensure the success of the project.\r\n Dwellant has created the property management software platform to\r\n do just that.\r\n
\r\n\r\n\r\n The best property management software is continually developed,\r\n through listening to user experiences and their breadth of\r\n knowledge. As our customers’ businesses grow using Dwellant’s\r\n property management software, so do we. Our success is\r\n intrinsically linked to the success of our customers who come to\r\n rely on Dwellant. Our portal is dynamic so where new features are\r\n introduced to one customer, this is made available to all users.\r\n
\r\n\r\n\r\n Software security is a top priority at Dwellant. Our ISO 27001\r\n certification gives all users of our property management software\r\n assurance that all data and user functionality is protected by the\r\n highest security features. Our in-house developers maintain\r\n Dwellant’s property management software and ensure security\r\n remains paramount.\r\n
\r\n\r\n Data Protection is addressed via a signed agreement between\r\n Dwellant and the client. This states that the client has the legal\r\n right to disclose all personal data that it discloses to Dwellant\r\n under or in connection with this agreement and further that the\r\n client shall fully comply with the Data Protection Act 1998 and\r\n GDPR Act 2016.\r\n
\r\n\r\n Dwellant warrants that it will act only on instructions of the\r\n client in relation to the processing of any Personal Data\r\n performed by Dwellant on behalf of the client. That it has in\r\n place appropriate security measures (both technical and\r\n organisational) against unlawful or unauthorised processing of\r\n Personal Data. The web service is protected using security systems\r\n and technologies which include a Hardware Firewall configured with\r\n the minimum standard rule set and a software firewall configured\r\n to protect systems and restrict traffic to the minimum protocols.\r\n Further is administrative access given through a secure site and\r\n appropriate rules for password security enabled. Regular security\r\n monitoring and configuration checks are carried out. Dwellant\r\n provides market-leading property management software to ensure\r\n your and your clients’ data is handled correctly.{\" \"}\r\n
\r\n\r\n Dwellant’s property management software is a holistic, cloud-based\r\n system for the 21st century. Like no other software, it brings\r\n together all stakeholders with ease and effect. To buy property\r\n management software, you need not look any further!\r\n
\r\nProperty Management Inspection App
\r\n\r\n Dwellant’s software and property management inspection app is a\r\n holistic, cloud-based system for the 21st century. Like no other\r\n building maintenance software program like it- it brings\r\n together all stakeholders in a residential building or\r\n development with intelligence and elegance.\r\n
\r\n\r\n Property management inspection apps are the to-go tools for anyone\r\n in property and building maintenance. To provide comprehensive,\r\n diligent block management services the industry is looking for\r\n seamless platforms and apps to be able to manage all areas within\r\n a building safely and efficiently.\r\n
\r\n\r\n At Dwellant we have spent some valuable time with property\r\n managers to ask them about tools and apps that would make their\r\n life easier. As a result we have created a property management\r\n inspection app that is\r\n
\r\n- \r\n
- Easy to use \r\n
- Simple to implement \r\n
- Shares data quickly \r\n
- Downloads reports instantly \r\n
- Converts surveys into works orders \r\n
- Keeps accurate records \r\n
\r\n Dwellant’s management inspection app has been designed for\r\n companies and individuals who manage residential blocks,\r\n developments or schemes. It is equally intuitive and easy to use\r\n for all property managers, onsite staff and surveyors. Its\r\n functionality has been developed after many years spent with\r\n property managers and surveyors to understand what is important to\r\n them. Our solution is a tool that makes the life of the property\r\n manager that little bit easier.\r\n
\r\n\r\n Residential block management requires a wealth of specific skills; it\r\n requires specialist expertise, first-class communication,\r\n consistently high energy levels, and in depth knowledge of\r\n property maintenance and its underlying legal framework. If there\r\n is a tool that makes some of these complex tasks swifter to\r\n complete and efficiently to manage then it is Dwellant’s property\r\n management inspection app.\r\n
\r\nCsite property management inspection app
\r\n\r\n With its interactive Csite property management inspection app\r\n Dwellant provides the building managers with a tool that is\r\n accurate and saves time.\r\n
\r\n\r\nThere are three simple steps to complete.
\r\n- \r\n
- \r\n Survey- when you carry out a building visit, you can now\r\n complete your survey via phone or tablet, adding photos directly\r\n to your notes.\r\n \r\n
- \r\n Synchronise- when online, synchronise your report and share with\r\n the Dwellant Core (free version), colleagues, clients,\r\n consultants.\r\n \r\n
- \r\n Report- the report that is created by the property management\r\n inspection app is available in Word, PDF and CSV files. The\r\n documents and photos are always available for audit checks.\r\n \r\n
\r\n The Csite property management inspection app operates anywhere\r\n with offline use. The app is downloaded on a phone or tablet and\r\n is ready to use anytime. Using the app saves valuable time for the\r\n site surveyor. The survey and report are geo-location tracked and\r\n logged immediately, saving 90% office admin time. All data be\r\n stored where you can make it work for you and your clients.\r\n
\r\n\r\n The management tasks following on from your site visit are simple.\r\n The Csite property management inspection app turns tasks into work\r\n orders there and then. The app and its functions are easy to learn\r\n and use. New staff are swiftly trained to use the tool. Csite\r\n ensures consistency of data across all teams and buildings. The\r\n property management inspection app provides safe and secure\r\n storage of surveys and reliable end-to-end reporting.\r\n
\r\n\r\n Csite is a property management inspection app developed by\r\n Dwellant for the building management market. It works on any\r\n Android and IOS device; it removes all need for site inspection\r\n write ups. The surveyor using the property management inspection\r\n app can work offline and synchronise the report and all photos and\r\n data once back in range or back in the office. Questions linked to\r\n assets and historic asset data can be saved and followed up\r\n easily, any work orders that result from the queries can be issued\r\n immediately. The property management inspection app allows to\r\n create template content and questions to increase continuity in\r\n the business. This helps due diligence and best practice in all\r\n operational areas. Task setting can be linked to specific assets\r\n and a digital audit trail created.\r\n
\r\n\r\n\r\n A simple link to Dwellant’s core software allows integration and\r\n seamless, automatic reporting of all onsite issues. Defects\r\n management has never been so easy. Geo and time stamp validate the\r\n report and make it usable for explicit uses including witness\r\n statements. Once the site survey is finalised instructions are\r\n ready to be assigned to the contractor. The synchronised content\r\n from the site inspections is kept ready on the property management\r\n inspection app and can be expanded on or shared with others.\r\n
\r\n\r\n Dwellant’s property management inspection app is ideal to use for\r\n any building survey. Be that for routine inspections, risk\r\n assessments, insurance reports or due diligence surveys. The tool\r\n is set up for each individual building and carrie sits individual\r\n features in a bespoke template. The property management inspection\r\n app allows the surveyors to vary templates and add, edit, cut as\r\n needs be during an inspection. The property management inspection\r\n app can be a perfect guide through a property for a person who has\r\n not yet seen all areas or is new to the building’s management. The\r\n app’s templates show all areas in a logical sequence, for example\r\n top to bottom or front to back and it highlights previous problem\r\n areas which may need to be surveyed in more detail.\r\n
\r\nThe property management inspection app as a training tool
\r\n\r\n All onsite staff will need to be aware of the requirements for a\r\n building’s maintenance. To teach knowledge and awareness the team\r\n will require guidance and training. Dwellant’ s property\r\n management inspection app can serve as a training instrument that\r\n gets engagement and attention from all staff. The app can\r\n facilitate the on-site staff’s genuine interested in the\r\n building’s good maintenance and provision of services and their\r\n positive input in the overall management of the building. The use\r\n of the property management inspection app will bring together the\r\n efforts of both on-site and office based staff for the benefit of\r\n the property and its stakeholders. It means office based property\r\n managers can through the use of the property management inspection\r\n app delegate tasks to maintenance focussed site staff, who can\r\n then liaise directly with the contractors as and when needed. In\r\n this day and age of on-site staff being the heart and soul of a\r\n development, the greater the investment in the site staff, the\r\n less stressed the property manager becomes and the better service\r\n the residents and the landlord will receive. The Csite property\r\n management inspection app is your tool for achieving this goal.\r\n
\r\nSecurity and Data Protection
\r\n\r\n Software security is a top priority at Dwellant. Our ISO 27001\r\n certification gives our clients and users of the property\r\n management inspection app the assurance that all data and user\r\n functionality is protected by the highest security features. Our\r\n in-house developers maintain Dwellant’s suite of products,\r\n ensuring security remains paramount.\r\n
\r\n\r\n Data Protection is addressed via a signed agreement between\r\n Dwellant and the client. This states that the client has the legal\r\n right to disclose all personal data that it discloses to Dwellant\r\n under or in connection with this agreement and further that the\r\n client shall fully comply with the Data Protection Act 1998 and\r\n GDPR Act 2016.{\" \"}\r\n
\r\n\r\n Dwellant warrants that it will act only on instructions of the\r\n client in relation to the processing of any Personal Data\r\n performed by Dwellant on behalf of the client. That it has in\r\n place reasonably appropriate security measures (both technical and\r\n organisational) against unlawful or unauthorised processing of\r\n Personal Data. The web service is protected using security systems\r\n and technologies which include a Hardware Firewall configured with\r\n the minimum standard rule set and a software firewall configured\r\n to protect systems and restrict traffic to the minimum protocols.\r\n Further is administrative access given through a secure site and\r\n appropriate rules for password security enabled. Regular security\r\n monitoring and configuration checks are carried out.\r\n
\r\n\r\n Dwellant provides market-leading property management software and\r\n an intuitive property management inspection app to ensure your and\r\n your clients’ data is handled correctly.{\" \"}\r\n
\r\n\r\n Dwellant’s software and property management inspection app is a\r\n holistic, cloud-based system for the 21st century. Like no other\r\n building maintenance software program like it- it brings together\r\n all stakeholders in a residential building or development with\r\n intelligence and elegance.\r\n
\r\nSoftware for Property Maintenance Companies
\r\n\r\n Property maintenance is a demanding task. Those managing\r\n property maintenance require specialist knowledge and expertise.\r\n The nature of the job is that many matters are dealt with all at\r\n once. The manager relies on others to complete their work,\r\n safely and on time and in the set price range. With a property\r\n maintenance software the complex job of property management can\r\n be achieved efficiently and competently. Dwellant’s bespoke\r\n software for property maintenance companies provides peace of\r\n mind and security that your building and its maintenance is in\r\n the best of hands.\r\n
\r\n\r\n Property Maintenance Companies experience ever increasing demand\r\n on their capacities and expertise in a fast paced and ever\r\n changing landscape. Property maintenance is a multi-facetted field\r\n which requires expert knowledge and the handling of many different\r\n tasks simultaneously. To keep track of the maintenance management\r\n an adequate software is needed that supports the maintenance\r\n companies in their work.\r\n
\r\n\r\n\r\n Dwellant know how challenging property maintenance can be and have\r\n created an online software for all property managers to use. It is\r\n simple and effective and created to make the life of the property\r\n maintenance company this much easier.\r\n
\r\n\r\n\r\n With Dwellant’s software for property maintenance companies it\r\n becomes easy to manage your contractor data-base, place works\r\n orders, follow all works instructed and pay invoices swiftly.\r\n
\r\n\r\nSupply chain management
\r\n\r\n Contractor management is only one of the tools provided to the\r\n manager or agent when using Dwellant’s software for property\r\n maintenance companies. The process starts with the selection of\r\n property maintenance companies which have been previously vetted,\r\n that are nearby and who have knowledge of the property or estate\r\n and the task at hand. A simple drop down menu allows the user to\r\n choose from the maintenance companies that are known to the\r\n business and building and whom you trust to do the work.\r\n
\r\n\r\n\r\n Quotes can be sought from different suppliers. Dwellant’s software\r\n for property maintenance companies makes it easy to request a\r\n quote from multiple providers and receive proposals back with\r\n relevant cost and details related to the work. The property\r\n manager can then easily choose the quote they wish to accept and\r\n the software then automatically sends a notification to the\r\n contractors that have not been chosen. A works instruction is\r\n quickly created for the contractors whose quote you wish to\r\n accept.\r\n
\r\n\r\n\r\n The property maintenance company, the building staff and residents\r\n and contractor can follow the work-flow live and online. The\r\n contractor can update on work progress, and finally, once the job\r\n is complete, submit his invoice very swiftly. Dwellant’s software\r\n for property maintenance companies promotes positive work\r\n relations and offers solutions for swift, intelligence work\r\n processes.\r\n
\r\n\r\n\r\n With submission of the invoice the maintenance task is completed.\r\n The invoice can be viewed online and checked against the\r\n maintenance instruction. Once the invoice is accepted, the payment\r\n process simply completed on the software dashboards. There are\r\n multi level sign off stages available and the contractor knows at\r\n all times where in the process the payment of his invoice is at.\r\n
\r\n\r\n\r\n The property management team can also use Dwellant’s software for\r\n property maintenance companies to create annual contract and\r\n contract instructions for routine maintenance contracts.\r\n
\r\n\r\n\r\n On instruction of both works orders and contracts there is the\r\n ability to manage the required health and safety of the\r\n maintenance work. As needed risk assessments and method statements\r\n can be requested, and the review process of the H&S documentation\r\n managed.\r\n
\r\n\r\n\r\n Payment of invoices process shows the invoice, has a link to the\r\n instruction for cross referencing. It provides the pre populated\r\n fields linking the invoice to the relevant budget. The relevant\r\n tax can be added, even split tax amounts calculated.\r\n
\r\n\r\n\r\n User dashboards allow for simple overview of invoices and\r\n maintenance tasks outstanding. Reports can be run for the\r\n outstanding tasks and utilised in management reports, team and\r\n client meetings.\r\n
\r\n\r\n\r\n Dwellant’s software for property maintenance companies makes\r\n communication with property owners and tenants a priority. All\r\n residents can with registration receive maintenance news and\r\n updates regularly. Secured registration gives leaseholders the\r\n ability to view service charges together with all documentation\r\n related to the annual maintenance budgets set by the management\r\n company. Those who wish can pay the fees online.\r\n
\r\n\r\n\r\n The portal allows for documents holding and publication for the\r\n groups who require to see them or download copies. Access to\r\n upload documents and files and pictures is given to both agents\r\n and Managing Companies.\r\n
\r\n\r\n\r\n Where a Board of Directors is elected to run the Residential\r\n Management Company a special folder is dedicated to the Board’s\r\n activities. Access to the management files is also provided at any\r\n time. Dwellant’s software for property maintenance companies\r\n allows to create a ‘Director's corner’. This area within the\r\n platforms allows to save, store, update files relevant to the\r\n building and the residential board’s responsibilities.\r\n
\r\n\r\n\r\n Individuals living in the property or property owners can report\r\n any maintenance requests for the property via the portal. Any\r\n inquiry is logged and the manager is alerted to the inquiry\r\n through the portal dashboard and via email alert. Once a request\r\n is logged it can be picked up by the manager and converted into a\r\n work order; any communication that follows form the original\r\n request is recorded to progress is transparent and instantly\r\n accessible.\r\n
\r\n\r\n\r\n It is recognised that different groups require different levels of\r\n access to the platform and its files. For example will the\r\n leaseholder be able to view all financial information, relating to\r\n the property as a whole or one’s individual apartment(s) only.\r\n Tenants who rent will be able to access vital information needed\r\n in relation to living at the property, access arrangements,\r\n community and communal living. Residential Board Directors,\r\n developers, property managers as well as their administrators have\r\n further, higher access level to the platform. Dwellant’s software\r\n for property maintenance companies permits varying degrees of\r\n access and sign off levels, to suit the individual business and\r\n property.\r\n
\r\n\r\n\r\n Dwellant’s software for property maintenance companies is\r\n versatile and easy to use. The property manager and those who\r\n maintain the property can make use of the software’s features to\r\n organise and automate tasks. The system sends out reminders to\r\n external entities suppliers, consultants, advisors or others\r\n engaged in the upkeep of the property. This is to remind of a work\r\n instruction, a maintenance date or required and related paperwork.\r\n Where a planned maintenance programme is established for the\r\n property repeat event dates are set and reminders are automated to\r\n ensure all parties are kept up to date and act as agreed.\r\n
\r\n\r\n\r\n Dwellant’s software for property maintenance companies has\r\n easy-to-use dashboards that aid the task management and flow. Task\r\n counts show the tasks which have come in new. A log is kept of\r\n those tasks that are outstanding or become due to complete.\r\n
\r\n\r\nHealth & safety built in
\r\n\r\n Health & Safety plays an ever increasing role in the maintenance\r\n of a building. Due diligence and good management principles govern\r\n the day to day management of health and safety. Dwellant’s\r\n software for property maintenance companies provides the manager\r\n with tools to provide sound health and safety management. Frequent\r\n reminders can be set for regular checks and maintenance. Risk\r\n assessments and method statements can be integrated in the work\r\n order process. Health and safety reports can be downloaded from\r\n the system, sent via email or provided as part of a larger system\r\n report.\r\n
\r\n\r\n Without in-built health and safety and compliance capabilities may\r\n lead to unsafe working practices with potentially catastrophic\r\n results. Dwellants’ software for property maintenance companies\r\n has an integrated option to link risk assessments and method\r\n statements to the work order process. This way on-site staff,\r\n office staff and contractors can all access and review documents\r\n as needed, and relevant permit to work documents can be issued\r\n quickly and accurately.\r\n
\r\n\r\n Our platform allows maintenance contractors to view any identified\r\n health and safety hazards on site, including the presence of\r\n asbestos and any unprotected areas. The health and safety\r\n information is held on the building maintenance software program\r\n for all relevant parties to see and share.\r\n
\r\n\r\n The ‘frequent event’ function for routine surveys and patrol\r\n checks provides the team on-site with structure to their working\r\n day. Whether these are for common parts site inspections, security\r\n patrols, or health and safety checks, site managers can download a\r\n monthly report for onward transmission to head office management\r\n and ultimately to the client as needed. The results of such\r\n inspections and surveys provide useful data for regular tool-box\r\n talks and training. Any reports are immediately accessible and\r\n downloadable from Dwellant’s bespoke software for property\r\n maintenance companies. Thus it is ideal to be used for team or\r\n client or contractor meetings.\r\n
\r\n\r\n A health and safety dashboard allows a building manager to see\r\n outstanding health and safety tasks and actions, whether they\r\n relate to fire safety, water hygiene, asbestos, utility safety or\r\n working at height. Actions resulting from risk assessments,\r\n surveys and inspection reports are extracted by the portal and the\r\n necessary parties can view them, delegate them, mark them as ‘in\r\n progress’ and close them off once completed. The use of one system\r\n for on-site as well as off-site management means delegation to\r\n those at the coal face helps to spread the workload and accelerate\r\n its completion. As necessary, risk assessors themselves, the\r\n Health & Safety Executive (HSE), the fire service and others can\r\n be given access to this Dwellant dashboard to view the courses of\r\n action prior to a health and safety incident or an accident.\r\n Near-misses as well as accidents can be recorded on Dwellant, to\r\n aid safer working practices in the future.\r\n
\r\n\r\n Automated, repeat messages from Dwellant’s software for property\r\n maintenance companies are sent to team members at set frequencies.\r\n This facilitates the collation of such data for internal\r\n statistical analysis, safety reporting and prompting of actions\r\n outstanding.\r\n
\r\n\r\n\r\n Dwellant’s software for property maintenance companies facilitates\r\n the connection between onsite staff and the management office and\r\n manager. Where onsite staff are employed the system acts as a\r\n bridge between the agent’s back office and the front desk serving\r\n the residents and leaseholders of a property. Staff use the\r\n website’s functionality to ensure excellent communication with\r\n residents, report on maintenance matters, record routine checks\r\n and health and safety inspections. Data is securely kept on the\r\n website as the system replaces previous, unsecure and unreliable\r\n paper based systems. On site staff have access to the wealth of\r\n documents and information stored on the website. It facilitates\r\n the team’s daily tasks and assist in the smooth running of the\r\n concierge or front desk operation.\r\n
\r\n\r\nOn-site Tools
\r\n\r\n Dwellant’s team has created various tools to make the work of the\r\n onsite team easier to manage. It’s software for property\r\n maintenance companies is well thought out and has the manager’s\r\n daily tasks in mind.\r\n
\r\n\r\n Dwellant’s plug-in CSite allows property managers and on-site\r\n staff to conduct site surveys on a tablet. Actions populate\r\n Dwellant upon synchronisation. Concierge HV and MV seamlessly\r\n manage your on-site key, package and visitor obligations. All\r\n Dwellant plug-ins fully integrate with our central cloud-based\r\n software.\r\n
\r\n\r\nCsite
\r\n\r\n Csite is the ultimate building inspection tool embedded in\r\n Dwellant’s software for property maintenance companies. It has\r\n been developed especially for property and estate managers who\r\n wish to carry out swift and accurate site inspections.\r\n
\r\n\r\n Once you have set up a template for each building, there are three\r\n simple steps to complete.\r\n
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- \r\n Survey: when you carry out a site visit, you can now complete\r\n your survey via smartphone or tablet, adding photos directly to\r\n your notes.\r\n \r\n
- \r\n Synchronise: when online, synchronise with Dwellant and actions\r\n appear, ready for delegation.\r\n \r\n
- \r\n Report: a site visit report is created and available in Word,\r\n PDF and CSV formats. The documents and photos are always\r\n available for audit checks.\r\n \r\n
\r\n The Csite site inspector embedded in Dwellant’s software for\r\n property maintenance companies operates anywhere with offline use.\r\n The app is downloaded on a phone or tablet and is ready to use.\r\n Using the app saves valuable time for the site surveyor. The\r\n survey and report are geo-location tracked and logged immediately,\r\n saving 90% office admin time. All data be stored where you can\r\n make it work for you and your clients.\r\n
\r\n\r\n The management tasks following on from your site visit are simple.\r\n The Csite app turns tasks into work orders there and then. The app\r\n and its functions are easy to learn and use. New staff are swiftly\r\n trained to use the tool. Csite ensures consistency of data across\r\n all teams and buildings. It provides safe and secure storage of\r\n surveys and reliable end-to-end reporting.\r\n
\r\n\r\n Csite works on any Android and IOS device; it removes all need for\r\n site inspection write ups. The inspector can work offline and\r\n synchronise the report and all photos and data once back in\r\n reception range or back in the office. Questions linked to assets\r\n and historic asset data can be saved and followed up easily, and\r\n any work orders that result from the queries can be issued\r\n immediately. The app allows the creation of template content and\r\n specific questions to ensure continuity across your portfolios.\r\n
\r\n\r\n A simple link to the Dwellant’s software for property maintenance\r\n companies allows integration and seamless, automatic reporting of\r\n all on-site issues. Defects management has never been so easy. Geo\r\n and time stamp validate the report and make it usable for explicit\r\n uses including witness statements. Once the site survey is\r\n finalised, instructions are ready to be assigned to the\r\n contractor. The synchronised content from the site inspections is\r\n kept ready on Dwellant to be expanded on or shared with others.\r\n
\r\n\r\nSecurity is our highest priority
\r\n\r\n Dwellant’s software for property maintenance companies is based in\r\n the Cloud so it can be accessessed any time, anywhere.\r\n
\r\n\r\n\r\n Software security is a top priority at Dwellant. Our ISO 20071\r\n certification gives our clients and software users the assurance\r\n that all data and user functionality is protected by the highest\r\n security features. It is our qualified staff who develop all\r\n features, they maintain it and improve the software over time.\r\n
\r\n\r\n Data protection is addressed via a signed agreement between\r\n Dwellant and the client . This states that the client has the\r\n legal right to disclose all personal data that it does in fact\r\n disclose to Dwellant under or in connection with this agreement\r\n and further that the client shall fully comply with the Data\r\n Protection Act 1998 and GDPR Act 2016. Dwellant warrants that it\r\n will act only on instructions of the client in relation to the\r\n processing of any Personal Data performed by Dwellant’s software\r\n for property maintenance companies on behalf of the client. That\r\n it has in place reasonably appropriate security measures (both\r\n technical and organisational) against unlawful or unauthorised\r\n processing of Personal Data. The web service is protected using\r\n security systems and technologies which include a Hardware\r\n Firewall configured with the minimum standard rule set and a\r\n software firewall configured to protect systems and restrict\r\n traffic to the minimum protocols. Further is administrative access\r\n given through a secure site and appropriate rules for password\r\n security enabled. Regular security monitoring and configuration\r\n checks are carried out.\r\n
\r\n\r\n\r\n Property maintenance is a demanding task. Those managing property\r\n maintenance require specialist knowledge and expertise. The nature\r\n of the job is that many matters are dealt with all at once. The\r\n manager relies on others to complete their work, safely and on\r\n time and in the set price range. With a property maintenance\r\n software the complex job of property management can be achieved\r\n efficiently and competently. Dwellant’s bespoke software for\r\n property maintenance companies provides peace of mind and security\r\n that your building and its maintenance is in the best of hands.\r\n
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