Concierge HV: your essential high volume package, key and visitor management software.

Package Intelligence

Watch the process from scan to collection

Developed to keep track of packages and keys in a simple, 3-step process.

If online shopping deliveries, visitor tracking and key management have left your concierge overwhelmed, you’re at risk of losing crucial time, trust and ultimately income. Our fast, efficient and secure automated system has been designed with you in mind.

1.Scan and Process

Scan and process residents’ packages and keys as they arrive or return.

Booking Business Lounge UI

2.Instant Notifications

Notifies residents instantly, instructing actions via SMS and email.

Issues requests UI

3.Secure Collection

Easy and safe parcel retrieval, secure distribution and collection of keys.

Booking Business Lounge UI

How many packages will you need to process this year?

Dwellant processed 2.8 million packages in 2019. How many packages will your building need to process in 2020?

How many units are in your development?

Your building will need to process approximately:

0 packages

This year


Features and functionality are built in for cost effective property management.

Package Tracking

On demand fast and secure management of arrivals and collections.

Key Functions

Instant Notification

Residents awaiting a package receive an instant email or SMS.

Product features

Quick Click Process

A smart application that reduces the process from 5 minutes to 3.5 seconds.

Cloud Based

Paper processes are open to human error which leaves data vulnerable.

On Site Passes

Issues and keeps track of Site Access Permits to contractors.

Key Functions

Secure Audit Trail

Digital audit trail avoids any manual errors saving time and money.

Product features

Scanning Technology

Packages and keys are managed with reliable speed and accuracy.

Resident Control

Residents conveniently log in to update and monitor their own data.

Key Release

Built-in registered key release policy specific to residents’ contacts.

Key Functions

Auto Reminders

Automated reminder notifications, save valuable time.

Product features

GDPR Compliant

All data is completely protected for total peace of mind.

Continued Support

Free dedicated training and support materials available on request.

Quotation marks

Parcels fully running for all the buildings in one week! Very good feedback from residents and staff. Everything works really well and fast! No issues at all.

Francis Watkinson
Development Manager

Quotation marks

Choose Concierge HV and enjoy the many benefits that our software delivers.

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Staff/Building Management

  • Paperless package and key handling reduces human error
  • Up to 40% space saving
  • Automated chasing for parcels and keys
  • Instant stock check reports and logs
  • Easy to produce audit reports
Residents illustration


  • Fast package collection with no queuing
  • Instantly know when packages arrive
  • Residents control their own online profiles
  • Keep track of when keys are borrowed and returned
  • Delivers security and peace of mind
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  • Concierge HV team can focus on service not deliveries
  • Convenience and efficiency for residents
  • No more lost packages or keys
  • Effective use of space for packages
  • Fewer staff needed at peak periods

Concierge HV is an approved system that’s quick to install and simple to use.

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Security & Data Protection

A system you can trust, Bespoke Buildings is part of our ISO 27001 certified network.

Along with being GDPR compliant, it meets the highest requirements of European security, giving you full peace of mind for secure audit trails.

ISO certficate
People using a computer

Implementation & Training

It’s quick and easy to get your team up and running. Members of our Dwellant team will deliver training on-site early and late to cover shift changes, so no-one is left out. A special video provides training for new staff as they join.

Person using a tablet

Choose iOS or Android

There’s no need to invest in new software as Dwellant will run with your existing Windows PC or wireless Android tablet and/or phone.

It’s reassuring to know your residents can use the bespoke page on both iOS and Android tablets.

Contact Us

Contact our dedicated sales team on

020 3397 2211

Or Email us at

Like to know more?