Concierge logo

Concierge HV: your essential high volume package, key and visitor management software.

Package Intelligence

Watch the process from scan to collection

Developed to keep track of packages and keys in a simple, 3-step process.

If online shopping deliveries, visitor tracking and key management have left your concierge overwhelmed, you’re at risk of losing crucial time, trust and ultimately income. Our fast, efficient and secure automated system has been designed with you in mind.

1.Scan and Process

Scan and process residents’ packages and keys as they arrive or return.

Booking Business Lounge UI

2.Instant Notifications

Notifies residents instantly, instructing actions via SMS and email.

Issues requests UI

3.Secure Collection

Easy and safe parcel retrieval, secure distribution and collection of keys.

Booking Business Lounge UI

How many packages will you need to process this year?

Dwellant processed 2.4 million packages in 2020. How many packages will your building need to process in 2021?

How many units are in your development?

Your building will need to process approximately:

0 packages

This year


Features and functionality are built in for cost effective property management.

Package tracking icon

Package Tracking

On demand fast and secure management of arrivals and collections.

Key Functions

Plane icon

Instant Notification

Residents awaiting a package receive an instant email or SMS.

Product features

Cogs icon

Quick Click Process

A smart application that reduces the process from 5 minutes to 3.5 seconds.

DocAlert icon

Cloud Based

Paper processes are open to human error which leaves data vulnerable.

Keycard icon

On Site Passes

Issues and keeps track of Site Access Permits to contractors.

Key Functions

Pen icon

Secure Audit Trail

Digital audit trail avoids any manual errors saving time and money.

Product features

Barcode icon

Scanning Technology

Packages and keys are managed with reliable speed and accuracy.

People icon

Resident Control

Residents conveniently log in to update and monitor their own data.

Key icon

Key Release

Built-in registered key release policy specific to residents’ contacts.

Key Functions

Alert icon

Auto Reminders

Automated reminder notifications, save valuable time.

Product features


GDPR Compliant

All data is completely protected for total peace of mind.

Support icon

Continued Support

Free dedicated training and support materials available on request.

Quotation marks

Parcels fully running for all the buildings in one week! Very good feedback from residents and staff. Everything works really well and fast! No issues at all.

Francis Watkinson
Development Manager

Quotation marks

Choose Concierge HV and enjoy the many benefits that our software delivers.

Staff illustration

Staff/Building Management

  • Paperless package and key handling reduces human error
  • Up to 40% space saving
  • Automated chasing for parcels and keys
  • Instant stock check reports and logs
  • Easy to produce audit reports
Residents illustration


  • Fast package collection with no queuing
  • Instantly know when packages arrive
  • Residents control their own online profiles
  • Keep track of when keys are borrowed and returned
  • Delivers security and peace of mind
Freeholers illustration shaking hands


  • Concierge HV team can focus on service not deliveries
  • Convenience and efficiency for residents
  • No more lost packages or keys
  • Effective use of space for packages
  • Fewer staff needed at peak periods

Concierge HV is an approved system that’s quick to install and simple to use.


Security & Data Protection

A system you can trust, Concierge HV is ISO 27001 certified – the gold standard of security.

Along with being GDPR compliant, it meets the highest requirements of European security, giving you full peace of mind.

ISO certficate
People using a computer

Implementation & Training

It’s quick and easy to get your team up and running. Members of our Dwellant team will deliver training on-site early and late to cover shift changes, so no-one is left out. A special video provides training for new staff as they join.

Person using a tablet

Choose iOS or Android

There’s no need to invest in new software as Dwellant will run with your existing Windows PC or wireless Android tablet and/or phone.

It’s reassuring to know you can use Concierge HV on both Windows PCs and Android tablets at the same time when things get busy.

Contact Us